{"id":753521,"url":"https://alion.io/job/growthresourcing-2nd-line-it-support-engineer-msp-experience","title":"2nd Line IT Support Engineer - MSP Experience","company":{"id":673474,"name":"Growth Resourcing","domain":"growthresourcing.co.uk","url":"https://alion.io/company/growthresourcing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Umhlanga, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-02T22:17:59Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About the Company\nOur client is an established Managed IT Services Provider supporting businesses across the UK. They provide IT support, Microsoft 365, cybersecurity, cloud and network infrastructure, hosted telephony and IT consultancy.\nRole Overview\nWe are looking for an experienced and customer-focused 2nd Line IT Support Engineer to provide advanced technical support to managed-service clients.\nThe successful candidate will take ownership of escalated incidents, troubleshoot complex technical issues and support Microsoft 365, Windows, servers, networking, cloud and cybersecurity environments.\nKey Responsibilities\nProvide 2nd line remote and onsite technical support.\nTake ownership of escalated incidents and service requests through to resolution.\nDiagnose and resolve hardware, software, networking and connectivity issues.\nSupport Windows 10/11, Windows Server and Microsoft 365 environments.\nAdminister and troubleshoot Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.\nSupport Active Directory, Group Policy, DNS, DHCP, VPNs, Wi-Fi and general networking.\nSupport Microsoft Entra ID, MFA and Conditional Access.\nMonitor and troubleshoot endpoint, security and backup solutions.\nInvestigate security alerts, phishing reports and suspicious account activity.\nManage tickets in line with SLAs and maintain accurate technical documentation.\nAssist with client onboarding, migrations, installations and infrastructure projects.\nWork with senior engineers, suppliers and internal teams to resolve complex issues.\nProvide guidance and support to 1st Line Engineers where required.\nRequirements\n2-3 years of experience in IT support, service desk, or a Managed Services environment.\nProven experience providing 2nd-line technical support.\nStrong knowledge of Windows 10 and Windows 11.\nGood working knowledge of Windows Server and Active Directory.\nHands-on experience with Microsoft 365 administration.\nExperience with Exchange Online, Teams, SharePoint and OneDrive.\nUnderstanding of Microsoft Entra ID, MFA, and Conditional Access.\nGood knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs and Wi-Fi.\nExperience troubleshooting networks, firewalls, switches and routers.\nFamiliarity with ticketing, remote-monitoring and endpoint-management platforms.\nUnderstanding of cybersecurity, backup and disaster-recovery principles.\nStrong troubleshooting and problem-solving skills.\nExcellent written and verbal English communication skills.\nStrong customer-service and organisational skills.\nAbility to manage multiple priorities in a fast-paced environment.\nDesirable\nPrevious experience working for a Managed Service Provider (MSP).\nExperience supporting multiple client environments.\nMicrosoft Intune and endpoint deployment experience.\nPowerShell scripting and automation experience.\nAzure and virtualisation experience.\nVoIP or hosted-telephony experience.\nKnowledge of Cyber Essentials, GDPR or ISO 27001.\nExperience with IT migrations, projects and client onboarding.\nQualifications & Certifications\nA relevant IT qualification or equivalent practical experience is required. The following would be advantageous:\nMicrosoft 365 certifications\nMicrosoft Azure Fundamentals (AZ-900)\nCompTIA A+, Network+ or Security+\nITIL Foundation\nRelevant networking or cybersecurity certifications.\nBenefits\nSupportive and collaborative working environment.\nOngoing technical training and development.\nExposure to UK-based managed-service clients and technologies.\nOpportunities for career progression.\nProfessional and supportive technical team.","description_format":"text","description_chars":3559,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-11T16:27:02Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.701,"p_room":0.75,"age_days":59,"expected_fill_days":60,"reasons":["conf:4","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/growthresourcing-2nd-line-it-support-engineer-msp-experience","json_url":"https://alion.io/job/growthresourcing-2nd-line-it-support-engineer-msp-experience.json","meta":{"generated_at":"2026-11-03T02:26:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673474},"rest":"https://alion.io/mcp/rest/get_company?id=673474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrowthresourcing-2nd-line-it-support-engineer-msp-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrowthresourcing-2nd-line-it-support-engineer-msp-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrowthresourcing-2nd-line-it-support-engineer-msp-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/growthresourcing-2nd-line-it-support-engineer-msp-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrowthresourcing-2nd-line-it-support-engineer-msp-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":753521}},{"tool":"search_jobs","arguments":{"company":"growthresourcing.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":753521},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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