Lead Administrator - Office Based in UMhlanga

Our client is an established UK-based B2B technology provider, delivering mobile, VoIP, cloud, connectivity, and Microsoft 365 solutions to businesses.

About the Role

We are looking for a professional and organised Lead Administrator to be the first point of contact for customers and manage incoming business leads. You will support reception, lead qualification, CRM administration, and order processing.

What You'll Do

Customer Service

• Answer and manage incoming calls, emails and web chats professionally.
• Direct enquiries to the relevant departments.
• Schedule customer call-backs for Sales Consultants.

Lead Management

• Receive, capture and distribute leads through phone, email and web chat.
• Make outbound calls to new and existing leads.
• Qualify leads using key questions and identify sales opportunities.
• Maintain accurate CRM records and marketing databases.
• Follow up with customers via phone, email and SMS.
• Work towards agreed call and lead targets.
• Monitor and report on lead activity and campaign performance.

Administration

• Process online orders and verify customer documentation.
• Liaise with internal teams and customers to support order completion.
• Provide general administrative support, including filing, scanning and data entry.
• Attend team meetings and assist with other reasonable duties.

Key Responsibilities

• Answer and screen incoming calls, emails and web chats professionally.
• Manage, capture and distribute new business leads through the CRM.
• Make outbound calls to new and existing leads and qualify sales opportunities.
• Follow up with website leads and schedule sales call-backs.
• Maintain accurate CRM records, lead databases and follow-up notes.
• Process online orders and liaise with clients and internal teams.
• Support general administration, including filing, scanning and data entry.
• Monitor lead activity and work towards set call targets.

Requirements

• Previous experience in reception, administration, customer service or lead generation.

• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Comfortable making outbound calls and speaking with potential customers.
• Ability to qualify leads by asking relevant questions and identifying sales opportunities.
• Experience using CRM systems and maintaining accurate customer records.
• Strong customer service and relationship-building skills.
• Excellent attention to detail, organisation and time management.
• Ability to multitask and work towards call/lead targets.
• Good basic IT skills, including email and Microsoft Office.
• Self-motivated, reliable and able to work independently and as part of a team.
• Positive, professional and customer-focused attitude.

What You'll Bring

• Previous administration, lead generation or telesales experience.
• Confident telephone manner with experience making outbound calls.
• Excellent written and verbal communication skills.
• Strong questioning, listening and lead qualification skills.
• Target-driven, motivated and comfortable working to call and lead targets.
• Strong attention to detail and organisational skills.
• Basic IT and CRM skills.
• Customer-focused, reliable and self-driven.
• Positive attitude and ability to work well within a team.

Benefits

• Competitive salary package
• Opportunity to earn and develop within a target-driven environment
• Sales and lead qualification training
• Ongoing coaching and professional development
• Exposure to UK B2B customers and the telecommunications industry
• Opportunities for career growth and progression
• Supportive and collaborative team environment
• Modern working environment