{"id":1998774,"url":"https://alion.io/job/grundfos-application-support-analyst-sap-sd","title":"Application Support Analyst - SAP SD","company":{"id":96252,"name":"Grundfos","domain":"grundfos.com","url":"https://alion.io/company/grundfos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:13:47Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T00:51:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you passionate about delivering excellent SAP support that keeps global business operations running smoothly? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.\nAs our new Application Support Analyst, SAP SD, you'll be providing professional IT support for SAP Sales & Distribution solutions that ensure seamless service delivery to end users across our global organization.\nWhat you will be doing\nAs a key part of the IS Application Support team, you'll create impact by resolving incidents efficiently and driving continuous improvement to help Grundfos maintain world-class service levels.\nYour main responsibilities include:\nHandle incidents and service requests in ServiceNow, ensuring timely resolution within agreed service levels\nProvide expert guidance to end users on SAP SD system functionalities through professional verbal and written communication\nImplement standard and basic normal changes while escalating complex tickets to appropriate support groups\nCreate and maintain Support Guides and Self-Service Guides in the ServiceNow Knowledge Base\nDrive continuous improvement initiatives to optimize support tools, processes, and business performance\nParticipate in projects and training activities to strengthen the support organization\nWhat makes you a great fit\nAbove all, you're a detail-oriented IT support professional with strong SAP SD expertise, excellent communication skills, and a proactive mindset for solving problems and improving processes. We'd also imagine that you are/have:\nBachelor's Degree in IT, Computer Science, or equivalent work experience\n1-3 years of application support experience with SAP Sales & Distribution (SD)\nStrong communication skills with the ability to provide professional support to global end users\nWillingness to work on shifting schedules (8am-5pm or 3pm-12mn) and during holidays\nIt's a plus if you also have:\nExperience with SAP CRM or CS Support modules\nWorking knowledge of ServiceNow for incident and request management\nFamiliarity with ITIL-based support processes and best practices\nWhy you'll love working here\nDay to day, you can look forward to:\nA working environment built around your needs, with flexible hours, home working opportunities and parental support.\nAnnual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.\nThree days' additional paid leave for volunteering.\nOn-demand training and structured development programmes to support your growth.\nValuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.\nJoin Grundfos, apply today!","description_format":"text","description_chars":2892,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-07T10:13:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-10-08T02:47:21Z"},"pay":null,"html_url":"https://alion.io/job/grundfos-application-support-analyst-sap-sd","json_url":"https://alion.io/job/grundfos-application-support-analyst-sap-sd.json","meta":{"generated_at":"2026-10-08T02:47:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4867,"day_limit":5000,"remaining_today":133,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96252},"rest":"https://alion.io/mcp/rest/get_company?id=96252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrundfos-application-support-analyst-sap-sd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrundfos-application-support-analyst-sap-sd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrundfos-application-support-analyst-sap-sd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grundfos-application-support-analyst-sap-sd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrundfos-application-support-analyst-sap-sd"}]}