{"id":2269024,"url":"https://alion.io/job/grundfos-cssc-back-office-engineer-5","title":"CSSC Back Office Engineer","company":{"id":96252,"name":"Grundfos","domain":"grundfos.com","url":"https://alion.io/company/grundfos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Apodaca, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4414},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T07:21:12Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T21:21:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.\nAs our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.\nThis position reports directly to the CSSC Manager and will operate daily out of the Apodaca, Nuevo León facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.\nWhat you will be doing\nAs a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.\nYour main responsibilities include:\nProvide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels\nSupport sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations\nDevelop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments\nHandle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction\nIdentify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships\nProvide technical guidance and support to CSSC Back Office team members to elevate overall team capability\nWhat makes you a great fit\nAbove all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:\nBachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience\nFundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories\nPrevious customer service experience with strong written and verbal English communication skills\nProficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams \nIt is a plus if you also:\nApplication engineering experience specifically in the pump industry\nExperience with product sizing software and handling technical specifications per industry standards\nProven ability to anticipate customer needs and proactively deliver solutions\nWhy you will love working here\nWe care! Day to day, you can look forward to:\nAnnual bonuses, health insurance and a strong focus on well-being activities.\nThree days' additional paid leave for volunteering in your community.\nAccess to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.\nWe are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.\nAre you ready to unlock possibilities at Grundfos? Apply today!\nTo get to know us better, follow us on LinkedIn or visit grundfos.com","description_format":"text","description_chars":3833,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Annual bonuses","Health insurance","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Manufacturing","Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-11T07:21:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/grundfos-cssc-back-office-engineer-5","json_url":"https://alion.io/job/grundfos-cssc-back-office-engineer-5.json","meta":{"generated_at":"2026-10-12T23:50:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96252},"rest":"https://alion.io/mcp/rest/get_company?id=96252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrundfos-cssc-back-office-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrundfos-cssc-back-office-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrundfos-cssc-back-office-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grundfos-cssc-back-office-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrundfos-cssc-back-office-engineer-5"}]}