{"id":2269022,"url":"https://alion.io/job/grundfos-engineer-support-specialist-3","title":"Engineer, Support Specialist","company":{"id":96252,"name":"Grundfos","domain":"grundfos.com","url":"https://alion.io/company/grundfos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-11T07:21:12Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T09:31:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you an engineering graduate excited to apply your technical skills while helping customers solve real-world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere.\nAs our new Engineer, Support Specialist, you’ll become the go-to internal partner for key strategic accounts within our Commercial Building Services division. You’ll tackle complex technical questions, support smooth order execution, and spot opportunities to strengthen long-term customer relationships. You’ll be part of an inclusive, people-first culture that values growth, well-being, and the unique perspectives you bring as you launch your career.\nWhat you will be doing\nAs a key part of the USA Customer Sales & Support Center (CSSC) team, you'll create impact by Strengthening strategic customer relationships and expanding market presence by delivering tailored solutions that position Grundfos as a comprehensive, one-stop solution provider. As our new Engineer, Support Specialist, you will be serving as the primary internal point of contact for strategic accounts within our Commercial Building Services division, resolving complex inquiries and ensuring seamless order fulfillment while identifying opportunities to grow business relationships.\nYour main responsibilities include:\nServe as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution\nDevelop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets\nProcess and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales\nOrganize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations\nPartner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively\nPromote Grundfos digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks\nWhat makes you a great fit\nAbove all, you are a highly organized, analytically sharp professional with deep customer service experience, technical aptitude for pump products, and the ability to influence cross-functional stakeholders to elevate the customer experience. We would also imagine that you have:\nBachelor's degree in engineering or related technical degree in lieu of degree 3+ years of relevant pump industry experience with direct customer-facing engagement\nProficiency with SAP R/3 or S/4HANA and CRM platforms preferred\nStrong Microsoft Office skills including advanced Excel (macros, VLOOKUP), PowerPoint, and experience with Power BI dashboards\nAbility to work in a hybrid schedule based out of the Brookshire, TX facility. Authorization to work in the USA without employer sponsorship\nIt is a plus if you also have:\nTechnical expertise in reading and interpreting pump designs, specifications, and related documentation\nFamiliarity with the order-to-cash (OTC) cycle, supply chain processes, or operations environments\nDemonstrated success influencing stakeholders and peers across cross-functional teams without direct authority\nRelocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).\nThe salary range for this position is $64,000 to $100,000. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization. To learn more about our benefits, please visit: Grundfos Benefits\nWhy you will love working here\nWe care! Day to day, you can look forward to:\nA working environment built around your needs, with flexible hours, home working opportunities and parental support.\nAnnual bonuses, health insurance and a strong focus on well-being activities.\nThree days' additional paid leave for volunteering in your community.\nAccess to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.\nWe are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.\nAre you ready to unlock possibilities at Grundfos? Apply today!\nTo get to know us better, follow us on LinkedIn or visit grundfos.com\nGrundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant. If you require an accommodation to complete your application or interview, please contact . We are committed to providing a fair and accessible hiring process.","description_format":"text","description_chars":5896,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Energy & Utilities","Manufacturing","Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-11T07:21:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/grundfos-engineer-support-specialist-3","json_url":"https://alion.io/job/grundfos-engineer-support-specialist-3.json","meta":{"generated_at":"2026-10-13T11:12:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96252},"rest":"https://alion.io/mcp/rest/get_company?id=96252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrundfos-engineer-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrundfos-engineer-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrundfos-engineer-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grundfos-engineer-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrundfos-engineer-support-specialist-3"}]}