{"id":3692230,"url":"https://alion.io/job/grundfos-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":96252,"name":"Grundfos","domain":"grundfos.com","url":"https://alion.io/company/grundfos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kontich, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:59:45Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T19:25:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you passionate about solving complex customer challenges and empowering your team to deliver exceptional service? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.\nAs our new Senior Customer Service Representative, you'll be handling complex customer enquiries, preparing technical quotations, and mentoring colleagues that ensure industry customers across Europe receive outstanding support. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.\nWhat you will be doing\nAs a key part of the Industry Customer Services team, you'll create impact by combining your technical expertise and commercial acumen to elevate the customer experience while guiding your team toward best-in-class service delivery.\nYour main responsibilities include:\nHandle complex customer enquiries across multiple channels with professionalism, speed, and accuracy \nPrepare technical quotations and offers, ensuring they meet customer requirements and commercial standards \nAct as a subject matter expert, sharing knowledge and best practices with team members \nMaintain and optimize customer data in SAP CRM to ensure data quality and process efficiency \nSupport process improvement initiatives and projects that enhance the overall customer experience \nWhat makes you a great fit\nAbove all, you're a customer-focused professional with strong technical and commercial knowledge, analytical skills, and a natural ability to mentor and inspire colleagues.\nWe'd also imagine that you are/have:\n5+ years of experience in customer service, ideally within a technical or industrial environment \nStrong technical and commercial understanding of products and processes \nProficiency in MS Office and SAP CRM \nGood command of English, Dutch and French both written and verbal \nIt's a plus if you also:\nExperience within Grundfos or a similar pump/water technology company \nEntrepreneurial mindset with a drive to improve processes and challenge the status quo \nWhy you'll love working here\nDay to day, you can look forward to:\nA working environment built around your needs, with flexible hours, home working opportunities and parental support. \nAnnual bonuses, health insurance and a strong focus on well-being activities. \nThree days' additional paid leave for volunteering. \nOn-demand training and structured development programmes to support your growth. \nValuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.\nJoin Grundfos, apply today!","description_format":"text","description_chars":2876,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual bonuses","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-03T16:59:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/grundfos-senior-customer-service-representative","json_url":"https://alion.io/job/grundfos-senior-customer-service-representative.json","meta":{"generated_at":"2026-11-05T23:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96252},"rest":"https://alion.io/mcp/rest/get_company?id=96252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrundfos-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrundfos-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrundfos-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grundfos-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrundfos-senior-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692230}},{"tool":"search_jobs","arguments":{"company":"grundfos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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