{"id":4209045,"url":"https://alion.io/job/grundfos-senior-support-specialist-data-centers","title":"Senior Support Specialist, Data Centers","company":{"id":96252,"name":"Grundfos","domain":"grundfos.com","url":"https://alion.io/company/grundfos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":17,"ghost_share":0,"stale_share":0,"repost_share":0.059,"time_to_fill_p50_days":15,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":62200,"max":93075,"currency":"USD","period":"year","gross":null,"usd_annual":93075},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:27:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T00:56:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you passionate about delivering world-class customer experiences while driving strategic growth for key accounts? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.\nAs our new Senior Support Specialist- Data Centers, you'll be providing dedicated, high-touch support to key accounts and delivering value-added solutions that strengthen long-term partnerships and expand Grundfos's market presence. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.\nThis position follows a hybrid work model (3 days in office, 2 days remote) and will be based out of our Brookshire, TX office.\nWhat you will be doing\nAs a key part of the Customer Sales & Support Center team, you'll create impact by building trust-based relationships with key accounts and turning every customer interaction into an opportunity for growth and excellence.\nYour main responsibilities include:\nServe as the primary point of contact for designated key accounts, providing customized support across digital, telephony, email, and live chat channels.\nDevelop and execute strategic account plans to drive sales growth, identify upselling opportunities, and achieve revenue targets.\nManage complex order fulfillment end-to-end, including order entry, shipment consolidation, supply chain coordination, and proactive issue resolution.\nOrganize tailored training and onboarding activities for key account employees and clients, positioning Grundfos as a one-stop-shop partner.\nHandle escalated inquiries, customer complaints, returns, and credit control matters in collaboration with Sales, Finance, and Supply Chain teams.\nPromote and support adoption of Grundfos digital self-service tools such as GPC, MyGrundfos, and Extranet.\nWhat makes you a great fit\nAbove all, you're a customer-centric professional with expertise in order management and key account support, combined with strong relationship-building skills and a drive for measurable results. We'd also imagine that you are/have:\nAssociate or bachelor's degree, or equivalent work experience with minimum 3-5 years in customer service or account management.\nSubject matter expertise in SAP CRM/SD/MM and customer service software and databases.\nStrong knowledge of order-to-delivery processes and complex order fulfillment.\nExcellent written and spoken English with strong communication and stakeholder management skills.\nIt's a plus if you also have:\nExperience supporting key or strategic accounts in a B2B manufacturing or industrial environment.\nFamiliarity with digital customer engagement tools and self-service platforms.\nProven ability to develop and deliver sales or training presentations.\nWhy you'll love working here\nBenefits available include medical, vision, dental, life insurance, and any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act. \nOther compensation provided may include (overtime if applicable), employee stock purchase programs, merit increases, 401(k) matching, bonuses, PTO/Vacation, and paid holidays. \nThree days’ additional paid leave for volunteering in your community. \nAccess to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. \nThe salary range for this position is $62,200 - $93,075. Individual pay will be determined based on market location and the candidate’s profile.\nGrundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.\nIf you require an accommodation to complete your application or interview, please contact . We are committed to providing a fair and accessible hiring process.\nThe deadline to apply for this position is December 15, 2026.\nJoin Grundfos, apply today!","description_format":"text","description_chars":4307,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-13T00:27:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":93075,"is_top_pay":false},"html_url":"https://alion.io/job/grundfos-senior-support-specialist-data-centers","json_url":"https://alion.io/job/grundfos-senior-support-specialist-data-centers.json","meta":{"generated_at":"2026-11-15T04:05:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":90,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":96252},"rest":"https://alion.io/mcp/rest/get_company?id=96252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgrundfos-senior-support-specialist-data-centers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgrundfos-senior-support-specialist-data-centers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgrundfos-senior-support-specialist-data-centers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/grundfos-senior-support-specialist-data-centers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgrundfos-senior-support-specialist-data-centers"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4209045}},{"tool":"search_jobs","arguments":{"company":"grundfos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4209045},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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