{"id":3860431,"url":"https://alion.io/job/gruve-l1-system-administrator-windows-vmware-cloud-operations","title":"L1 System Administrator | Windows, VMware & Cloud Operations","company":{"id":673112,"name":"Gruve","domain":"gruve.ai","url":"https://alion.io/company/gruve","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":35,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India","India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-06T04:57:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T06:23:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Gruve\nGruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.\nPosition summary:\nWe are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.\nKey Responsibilities:\nWindows Server Operations\nMonitor Windows Server availability, alerts, resource utilization and critical services.\nPerform routine health checks covering CPU, memory, disk space, services and event logs.\nConduct basic troubleshooting for server availability, service failures and connectivity issues.\nLog and escalate incidents related to Active Directory, DNS, DHCP and Windows services.\nSupport post-patching and post-maintenance health checks using approved procedures.\nVMware Virtualization\nMonitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.\nPerform basic checks on VM status, resource utilization, host connectivity and datastore capacity.\nSupport routine VM health checks and escalate virtualization issues to L2.\nAssist with scheduled maintenance validation and approved operational procedures.\nCloud Operations - Azure/AWS\nMonitor cloud virtual machines, resource health, availability and infrastructure alerts.\nPerform basic checks for VM status, CPU, memory, disks and connectivity.\nValidate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.\nEscalate cloud VM, access, networking and resource-related issues to L2/L3 teams.\nOperations & Service Management\nCreate, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.\nPerform initial incident triage and follow documented troubleshooting procedures.\nEscalate unresolved and critical incidents within defined SLAs and escalation matrices.\nSupport major incident communication, routine maintenance checks and backup status validation.\nMaintain shift handover notes, operational checklists and incident documentation.\nCoordinate with L2/L3, Network, Security, Storage/Backup and Application teams.\nFollow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.\nRequired Skills & Qualifications:\n1-3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.\nBasic knowledge of Windows Server and Windows operating system troubleshooting.\nFamiliarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.\nBasic understanding of VMware, virtual machines, ESXi and vCenter.\nFundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.\nFamiliarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.\nExposure to monitoring tools and ServiceNow or equivalent ITSM platforms.\nUnderstanding of incident management, SLA compliance and escalation procedures.\nGood communication, documentation and shift handover skills.\nWillingness to work in rotational shifts in a 24x7 production support environment.\nPreferred Skills & Qualifications:\nBasic PowerShell scripting knowledge.\nMicrosoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification.\nExposure to VMware monitoring and cloud dashboards.\nBasic knowledge of patching, backup, disaster recovery and infrastructure security.Familiarity with ITIL processes and enterprise monitoring tools.\nWhy Gruve\nAt Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.\nGruve is an equal opportunity employer. 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