{"id":937881,"url":"https://alion.io/job/gruve-senior-engineering-manager-customer-experience","title":"Senior Engineering Manager, Customer Experience","company":{"id":673112,"name":"Gruve","domain":"gruve.ai","url":"https://alion.io/company/gruve","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0.1,"time_to_fill_p50_days":25,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":199000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2046},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-06-12T00:22:08Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-19T19:31:38Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"About Gruve\nGruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.\nPosition Summary\nGruve is seeking a customer-facing technology leader to help grow our Salesforce Customer Experience business in Korea.\nThis role combines enterprise architecture, solution consulting, pre-sales leadership, customer engagement, and business development, with a focus on helping enterprise customers modernize customer experience platforms and adopt AI-driven solutions.\nThe ideal candidate is someone who has credibility with enterprise customers, can lead pre-sales and solution discussions, and is comfortable engaging both business and technical stakeholders. This individual should be able to navigate large customer organizations, collaborate effectively with Salesforce and its ecosystem, and help expand Gruve's Customer Experience practice in Korea.\nWhile deep Salesforce specialization is not required, the successful candidate should have prior exposure to Salesforce projects, stakeholders, or customer environments and be capable of positioning Salesforce-based solutions in enterprise transformation initiatives.\nKey Responsibilities\nLead customer-facing solution discussions and discovery workshops with enterprise customers\nAct as a trusted advisor on customer experience, CRM, digital transformation, and AI initiatives\nSupport business development activities including opportunity qualification, proposal development, presentations, and solution positioning\nPartner with sales teams to shape and progress customer opportunities\nDefine solution architectures and technical approaches for customer engagements\nCollaborate with Salesforce and ecosystem partners where appropriate\nHelp grow Gruve's Customer Experience and Salesforce-related business in Korea\nMentor consultants, architects, and customer-facing technical teams\nBasic Qualifications\n10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies\nExperience engaging enterprise customers and executive stakeholders\nStrong pre-sales and solution consulting capabilities, with the ability to align business objectives to technology solutions\n1-2+ years of Salesforce experience or experience working with Salesforce-related projects and stakeholders\nFluent Korean and strong business English communication skills\nPreferred Qualifications\nExperience collaborating with Salesforce account teams, partners, or ecosystem stakeholders\nGood understanding of CRM platforms and customer experience solutions\nKnowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies\nExperience in digital transformation, cloud, AI, or enterprise modernization initiatives\nSalesforce certifications or customer-facing leadership experience are a plus\nWhy Gruve\nAt Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.\nGruve is an equal opportunity employer. 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