{"id":2126767,"url":"https://alion.io/job/gsfgroup-central-operations-manager","title":"Central Operations Manager","company":{"id":4372535,"name":"GSF Car Parts","domain":"gsfgroup.com","url":"https://alion.io/company/gsfgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"B","score":80,"open_postings":103,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":94000,"period":"year","method":"role_country_seniority_unknown","sample_n":633},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-08-20T11:14:50Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:54:40Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About The Role\nCentral Operations Manager\nDepartment - Central Operations\nLocation - 3 days in the office (Wolverhampton) 2 days at home\nOur Values\nGSF Car Parts is built on strong relationships, teamwork and a genuine commitment to customer service. As one of the UK's leading automotive parts distributors, we expect every team member to put customers and colleagues first, work collaboratively across branches and support functions, and take pride in supporting the business's continued growth. The Central Operations Manager will be expected to embody these values by championing service excellence, building trusted relationships across the network, and fostering a collaborative, growth-focused team culture.\nAbout You\nRole Purpose\nThe Central Operations Manager is responsible for leading the day to day delivery of Central Operations, ensuring consistent support across the branch network and wider business. The role acts as the operational hub between branches, support functions and senior leadership, driving service excellence, process compliance, communication effectiveness and operational efficiency.\nThe Central Operations Manager provides leadership to the Central Operations team, owns operational governance and performance, and ensures that service requests, escalations, projects and communications are managed effectively. The role is critical in maintaining business continuity, improving processes and delivering a high quality internal customer experience.\nKey Responsibilities\nOperational Leadership\nLead the day to day operation of the Central Operations function.\nEnsure all operational activities are delivered in line with agreed service levels and business priorities.\nAct as the primary escalation point for operational issues and branch support requirements.\nDrive operational consistency across the branch network through standard processes and governance.\nMonitor service performance and take corrective action where required.\nEnsure operational risks are identified, managed and escalated appropriately.\nTeam Management\nRecruit, develop, coach and performance manage the Central Operations team.\nCreate a high performing culture focused on service, productivity and accuracy.\nConduct regular one to ones, development reviews and team meetings.\nEnsure team workload is managed effectively and resources are aligned to business demand.\nPromote a culture of accountability, collaboration and continuous improvement.\nBranch and Stakeholder Support\nBuild strong working relationships with Branch Managers, Regional Sales Managers, Divisional Directors and support functions.\nEnsure branches receive timely, accurate and consistent support.\nAct as a central point of coordination for operational issues, incidents and business critical communications.\nSupport the implementation of operational initiatives and change programmes.\nProcess Improvement and Governance\nReview and improve operational processes to remove complexity and increase efficiency.\nIdentify opportunities for automation and standardisation.\nImplement controls, audit trails and governance frameworks to ensure compliance.\nMaintain and review standard operating procedures and process documentation.\nEnsure regulatory, company and operational policies are followed.\nCommunications and Coordination\nOversee the delivery of operational communications across the business.\nEnsure key updates are clear, consistent and delivered through the appropriate channels.\nCoordinate operational calendars, action plans and business activities.\nSupport the management of business incidents and cross functional responses.\nPerformance Management and Reporting\nMonitor operational KPIs, service levels and performance metrics.\nProduce regular management reports and insights for senior stakeholders.\nAnalyse trends and identify opportunities to improve service delivery.\nUse data to support informed decision making and resource planning.\nBusiness Improvement and Projects\nLead operational improvement initiatives and transformation projects.\nSupport the implementation of new systems, technology and service models.\nWork with stakeholders to improve customer experience and operational effectiveness.\nEnsure projects are delivered on time and achieve intended outcomes.\nKey Performance Indicators\nSLA achievement\nQuery resolution times\nEscalation volumes\nProcess compliance levels\nTeam productivity and quality measures\nOperational cost efficiencies\nProject delivery milestones\nAudit and governance compliance\nSkills and Experience\nEssential\nProven experience in an operational management role.\nExperience leading teams in a fast paced environment.\nStrong stakeholder management and communication skills.\nExperience managing competing priorities and operational escalations.\nExcellent analytical and problem solving abilities.\nStrong knowledge of Microsoft Office, especially Excel, and operational reporting tools.\nThe successful candidate must be able to perform VLOOKUPs and create pivot tables in Excel.\nAbility to drive continuous improvement and change initiatives.\nDesirable\nExperience within automotive aftermarket, logistics, retail or multi site operations.\nKnowledge of service desk or workflow management systems.\nPersonal Attributes\nCustomer focused and service driven.\nStrong attention to detail.\nOrganised and highly resilient.\nCommercially aware.\nProactive and solution orientated.\nInfluential communicator.\nCalm under pressure.\nCommitted to continuous improvement and operational excellence.\nSuccess in the Role\nA successful Central Operations Manager will create a highly effective operational support function that delivers excellent service to branches, maintains strong governance, drives operational efficiency and enables the wider business to perform at its best.\nAbout Us\nAt GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.\nAs the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.\nBut what really sets us apart is our people.\nWe're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.\nWe're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.\nThis is an exciting time to join GSF Car Parts.\nMake an impact. Grow with us. Do yourself proud.","description_format":"text","description_chars":6949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T00:33:28Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.195,"p_room":0.28,"age_days":50,"expected_fill_days":17,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/gsfgroup-central-operations-manager","json_url":"https://alion.io/job/gsfgroup-central-operations-manager.json","meta":{"generated_at":"2026-10-12T05:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372535},"rest":"https://alion.io/mcp/rest/get_company?id=4372535"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgsfgroup-central-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgsfgroup-central-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgsfgroup-central-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gsfgroup-central-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgsfgroup-central-operations-manager"}]}