{"id":3409758,"url":"https://alion.io/job/gsk-director-mes-engineering-ehs-sustainability","title":"Director - MES, Engineering, EHS & Sustainability","company":{"id":6649,"name":"GSK","domain":"gsk.com","url":"https://alion.io/company/gsk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":56,"ghost_share":0,"stale_share":0.768,"repost_share":0.018,"time_to_fill_p50_days":17,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":139000,"period":"year","method":"role_seniority_country_cell","sample_n":53},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true},{"name":"Configuration Management","optional":true},{"name":"ITIL","optional":true},{"name":"Machine Learning","optional":true},{"name":"RAG","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:26:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T19:09:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Team:\nEnterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.\nEnterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.\nJob Purpose:\nThe Director - MES, Engineering, EHS & Sustainability products is responsible for ensuring the stable, compliant, and reliable operations of core systems and platforms within their domain. The role oversees day-to-day platform operations and ensures that processes are followed, risks are managed, and changes are delivered safely. It maintains the operational performance of multiple platforms, ensuring they meet agreed service levels and adhere to security and compliance expectations.\nOperating at a senior level, the role provides leadership across operational teams, acts as the primary escalation point for platform issues, and partners with Product/Platform Owners, architects, engineering teams, and IT service functions to maintain platform stability and drive continuous improvement.\nKey Responsibilities:\nProvide operational leadership across core platforms, ensuring system stability, availability, and adherence to service levels, acting as the primary internal escalation point for product and domain teams on service performance and major incidents.\nGovern incident, problem, change, configuration, and release processes for domain platforms, ensuring operational compliance with ITSM policies and control frameworks, and defining measurable outcomes for problem management (e.g., RCA closure time, recurrence prevention, defect trend reduction).\nDefine and maintain service readiness and runbook quality standards, ensuring escalation paths, support tasks, data handling, continuity steps, and deployment impacts are captured and validated before go-live.\nSet the service vision and roadmap for the domain platforms with the Product Owners, and own the value case for service improvements, with measures agreed up front.\nCreate and oversee service plans for new and enhanced products, coordinating with Product Owners, third-party partners, and platform/service teams to define SLAs, performance expectations, and support handover criteria.\nMonitor platform performance, proactively identifying risks, trends, and recurring issues, and implement improvement actions to strengthen stability and user experience.\nCoach service owners and operations staff in incident, problem and change practice and set practice standards across the domain.\nReport platform adoption and business-outcome measures alongside service KPIs, and agree improvement targets with the Product Owners.\nCoordinate with Platform Owners, engineering squads, solution architects, and service teams to ensure changes, integrations, upgrades, and releases are deployed safely and meet operational readiness standards.\nLead operational readiness assessments, ensuring documentation, support models, monitoring coverage, and non-functional controls are in place prior to deployment.\nOwn operational dashboards, KPIs, and reporting for the platforms, ensuring performance, risks, and issues are communicated to senior stakeholders.\nOversee root cause analysis for major incidents, ensuring sustainable fixes, clear remediation actions, and preventative measures are identified and delivered.\nMaintain and continuously improve operational documentation, including runbooks, support procedures, configuration inventories, and architectural operational views.\nManage relationships with third-party vendors and managed service providers to ensure high-quality operational support and fulfilment of contractual obligations.\nScan emerging service-management and monitoring capability, trial the best candidates and bring a ranked opportunity list into the product roadmap.\nOwn the operational service model for production AI and generative AI solutions, including support tiers, escalation paths, service levels, runbooks and supplier responsibilities.\nDefine and approve AI service-readiness criteria before go-live, covering monitoring, support, security, data handling, continuity, rollback and human-oversight arrangements.\nGovern incidents, problems, changes, releases and configurations involving AI models, prompts, knowledge sources, integrations and platform components.\nEnsure AI-specific service risks and failures, such as unsupported outputs, retrieval failures, model degradation and inappropriate data exposure, are investigated and sustainably remediated.\nLead your team in using approved AI tools to improve productivity and ways of working, role-modelling responsible use and follow GSK’s Responsible AI, privacy and security requirements.\nBasic qualifications:\nBachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Systems Engineering), or equivalent experience.\nTypically, 8-10 years of experience in platform operations, system administration, service management, or technical delivery roles within complex environments.\nIndustry certifications highly desirable (e.g., ITIL, Agile/Scrum, Service Management, DevOps Foundations).\nPlatform operations, service management, ITSM processes, cloud technologies, and core enterprise system administration.\nUnderstanding system integration, monitoring, and operational control frameworks.\nWorking knowledge of MES, engineering or EHS & Sustainability processes and how users depend on the platforms.\nSignificant experience overseeing operational performance for multiple platforms or systems within a complex environment.\nDemonstrated ability to manage ITSM processes, including incident, problem, change, release, and configuration management.\nProven ability to diagnose operational issues, lead root cause analysis, and drive sustainable improvements.\nExperience coordinating with engineering, architecture, and product teams to ensure operational readiness and safe deployment of changes.\nExperience producing and maintaining operational artefacts such as runbooks, support procedures, and readiness assessments.\nFamiliarity with operational KPIs, risk indicators, monitoring dashboards, and performance reporting.\nExperience operating in Agile and/or DevOps environments supporting continuous delivery and operational stability.\nExperience managing the operation or support of production AI, machine-learning, advanced analytics or data-intensive services.\nExperience defining operational-readiness and support requirements for AI-enabled solutions before production release.\nExperience leading major incidents and root-cause investigations involving applications, AI services, data, integrations or cloud platforms.\nExperience governing changes to AI models, prompts, knowledge sources, orchestration logic or related integrations.\nExperience managing specialist suppliers, cloud providers or managed service partners supporting AI-enabled platforms.\nPreferred qualifications:\nStrong analytical and problem-solving capability, especially in complex operational scenarios.\nExcellent communication and stakeholder management skills, with the ability to provide clarity during incidents and complex change cycles.\nStrong understanding of security, compliance, and operational risk controls.\nAbility to lead cross-functional teams, influence without direct authority, and promote operational discipline.\nEffective organisational skills, able to balance multiple priorities and manage time-sensitive escalations.\nPractical understanding of generative AI, large language models, machine learning and retrieval-augmented generation, sufficient to manage their operation and associated service risks.\nUnderstanding of AI service monitoring, including the distinction between conventional platform availability and the ongoing quality of AI-generated outputs.\nAbility to apply ITSM disciplines to AI services, including incident, problem, change, release, configuration and knowledge management.\nStrong understanding of responsible AI, cybersecurity, privacy, data integrity, human oversight and access-control requirements.\nAbility to interpret AI service metrics, logs, evaluation results and user feedback to identify deterioration, recurring failures and improvement priorities.\n Skills\nAgile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User StoryWhy GSK?\nUniting science, technology and talent to get ahead of disease together.\nGSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.\nPeople and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.\nInclusion at GSK:\nAs an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.\nPlease contact our Recruitment Team at  to discuss your needs.\nImportant notice to Employment businesses/ Agencies\nGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.\nIt has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.\nGlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.\nIf you come across unsol...","description_format":"text","description_chars":12286,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Vaccines","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-28T17:26:46Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/gsk-director-mes-engineering-ehs-sustainability","json_url":"https://alion.io/job/gsk-director-mes-engineering-ehs-sustainability.json","meta":{"generated_at":"2026-10-29T19:59:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29748,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6649},"rest":"https://alion.io/mcp/rest/get_company?id=6649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgsk-director-mes-engineering-ehs-sustainability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgsk-director-mes-engineering-ehs-sustainability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgsk-director-mes-engineering-ehs-sustainability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gsk-director-mes-engineering-ehs-sustainability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgsk-director-mes-engineering-ehs-sustainability"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3409758}},{"tool":"search_jobs","arguments":{"company":"gsk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3409758},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}