{"id":3000572,"url":"https://alion.io/job/gsk-senior-technical-change-manager","title":"Senior Technical Change Manager","company":{"id":6649,"name":"GSK","domain":"gsk.com","url":"https://alion.io/company/gsk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":42,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":170000,"period":"year","method":"role_seniority_country_cell","sample_n":101},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Service Desk","optional":false},{"name":"IAM","optional":true},{"name":"Incident Management","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-21T12:03:32Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T04:20:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition.\nRole Overview\nChange is a leading cause of incidents (incl. Major Incidents), so safe, visible and well-governed technical change is critical to protecting GSK's 24x7x365 services. This senior role sets, monitors and governs the quality and delivery discipline of technical change as it interfaces with the Digital & Tech Command Centre & Service Desk. It provides the interface from the change plan to ensure awareness and appropriate engagement and assesses change failings - both point examples and systemic patterns - exploring, escalating and driving improvement.\nAligned to GSK's operating-model ambition for standardised and automated change approval, the role works across internal teams, strategic partners and managed service providers to raise change quality. The role also inputs to the technical change management modernisation agenda, leveraging AI as appropriate, to drive increased efficiency and effectiveness.\nIn this role you will\nChange - Command Centre Interface\nProvide the interface from the change plan to the Command Centre to ensure awareness of upcoming and in-flight change and appropriate engagement. \nEnsure change risk to critical services and business-critical periods is visible and understood by the Command Centre. \nChange Failure Analysis & Escalation\nAssess change failings - both point examples and systemic patterns - exploring root causes and escalating appropriately. \nDrive corrective and preventive actions arising from change-related failures to closure. \nChange Risk & Quality Governance\nSet, monitor and govern quality expectations, standards and delivery discipline for technical change across internal and partner teams. \nAssure continuity of current change governance outcomes through any transition to future-state, more automated models. \nDefine assurance across process compliance and technical completeness. \nConduct risk-based sampling and spot checks, leveraging change evidence. \nData-Driven Improvement & Reporting\nReport on change quality and performance, including change-related incident data to govern to outcome and inform improvement. \nIdentify systemic weaknesses in change practice and feed them into improvement initiatives. \nProvide data on change performance to product and service owners across Tech and to management forums, showing what is needed and why, and escalating where appropriate. \nResponsible AI, Automation & Guardrails\nPlay an active part in modernising the change management process and tooling, in line with GSK's AI and automation ambition, partnering with appropriate stakeholders such as the ITSM process owner and the Automation Acceleration Hub to progress standardised and automated change approval. \nEnsure AI and automation in change are used responsibly, with appropriate security, compliance, human review and change control before operational use. \nWhy you?\nBasic Qualifications:\nWe are looking for professionals with these required skills to achieve our goals:\nBachelor's or Master's degree in a relevant field (e.g. Computer Science, IT or Engineering), or equivalent experience.\nITIL Foundation.\nConsiderable experience in IT / technical change management within a large, complex, global organisation. \nProven track record of governing technical change risk and interfacing change with operations / a command centre. \nExperience assessing change failures - point and systemic - and driving improvement through escalation. \nExperience of change performance reporting and data-driven governance. \nExperience implementing / leading Modern Change Management methods (Automation, AI & DevSecOps).\nExperience progressing standardised and/or automated change approval. \nPreferred Skills:\nIf you have the following characteristics, it would be a plus:\nITIL Intermediate / Managing Professional or change management certification\nCertification in enterprise ITSM tooling (e.g. ServiceNow)\nExperience in a regulated industry (pharmaceutical, life sciences, financial services or similar), including ensuring audit readiness and response \nUnderstanding of Command Centre operations\nKnowledge of DevSecOps / modern engineering change practice\nOther Job-Related Skills/Background:\nAbility to balance control, compliance, pace and agility in a regulated, multi-sourced environment. \nStrong change-governance, risk-assessment and escalation capability. \nStrong documentation, standards and process-design capability. \nAnalytical mindset with the ability to interpret change and incident data to drive improvement. \nPractical AI fluency, supporting standardised and automated change approval within security, compliance and change guardrails. \nClosing Date for Applications: Sunday 1st November 2026 (COB)\nPlease take a copy of the Job Description, as this will not be available post closure of the advert. \nWhen applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.\nDuring the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.\n#AGTech\nSkills\nCapacity Planning, Cloud Based Services, Configuration Management (CM), Database Management, Disaster Recovery (DR), Financial Operations, Identity Access Management (IAM), Incident Management, Infrastructure Capacity Planning, Network Configurations, Network Troubleshooting, Operations Analysis, Performance Tuning, Service Level Agreement (SLA), System Monitors, Vulnerability ManagementWhy GSK?\nUniting science, technology and talent to get ahead of disease together.\nGSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.\nWe get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.\nPeople and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.\nGSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.\nWe believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.\nShould you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at  where you can also request a call.\nPlease note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive\nImportant notice to Employment businesses/ Agencies\nGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.\nPlease note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/","description_format":"text","description_chars":9952,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Vaccines","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-21T12:03:32Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.629,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/gsk-senior-technical-change-manager","json_url":"https://alion.io/job/gsk-senior-technical-change-manager.json","meta":{"generated_at":"2026-10-24T23:22:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6649},"rest":"https://alion.io/mcp/rest/get_company?id=6649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgsk-senior-technical-change-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgsk-senior-technical-change-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgsk-senior-technical-change-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gsk-senior-technical-change-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgsk-senior-technical-change-manager"}]}