{"id":3047831,"url":"https://alion.io/job/gsk-snr-manager-global-executive-support-2","title":"Snr. Manager, Global Executive Support","company":{"id":6649,"name":"GSK","domain":"gsk.com","url":"https://alion.io/company/gsk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":53,"ghost_share":0,"stale_share":0.83,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":103000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":true},{"name":"ITIL","optional":true},{"name":"OneDrive","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T12:25:48Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together. We’re proud to be leading a healthcare revolution, and we’re looking for people who can help us deliver on our ambition.\nRole Overview\nThe Snr. Manager, Global Executive Support leads the technology support experience for GSK's most senior leaders. The role runs a globally distributed team of Global Executive Support Analysts, sets the standard for what executive support looks like, and makes that standard consistent across regions and time zones.\nThe way that we manage executive support is transforming and we are looking to build a repeatable service with defined coverage, escalation and onboarding, ensuring a high quality, high touch executive technology experience. It works closely with the Experience Platform, EUC and Productivity & Collaboration teams, and with the executive assistants who are often the first to know when something is wrong.\nIn this role you will\nLead the global team of Executive Support Analysts across regions, setting expectations, coverage and ways of working, and developing the capability of the team. \nDefine and maintain the executive support service, covering who is in scope, what is provided, response and escalation expectations, and out of hours and travel coverage. \nReplace individual dependency with a repeatable service, documenting the support model so that quality does not vary with who is on shift. \nOwn the onboarding experience for new senior leaders, covering device setup, collaboration tooling, adoption of new capability and the first weeks of support. \nAct as the senior escalation point for executive technology issues, taking ownership through to resolution regardless of which team holds the fix. \nWork proactively to prevent issues, using device health, experience scores and telemetry to identify and resolve problems before an executive notices them. \nBuild executive fluency in workplace and AI tooling, running enablement so that leaders get value from the capability GSK provides rather than relying on specialists to step in. \nCoordinate technology support for board meetings, leadership events and executive travel, working with events, facilities and site teams. \nRepresent the executive perspective to the EUC, Productivity & Collaboration and Experience Platform teams, so that recurring issues are fixed at source and not repeatedly worked around. \nMaintain the relationship with executive assistants and leadership offices, who are frequently the first point of contact when something goes wrong. \nMeasure and report on executive experience, using both service data and direct feedback, and act on what it shows. \nHandle executive technology matters with the discretion the role requires, including where issues touch confidential material. \nWhy you?\nBasic Qualifications:\nWe are looking for professionals with these required skills to achieve our goals:\nBachelor's or Master's degree in Information Technology, Business, or a related field, or equivalent experience.\nConsiderable experience in technology support, service management or digital workplace roles, including experience leading a Global team. \nProven experience supporting executive or high-profile users, with an understanding of the expectations and discretion that requires. \nExperience leading a distributed team across regions and time zones. \nExperience designing a support model rather than only operating one, including coverage, escalation and onboarding. \nExperience using device health, experience scores or telemetry to resolve issues proactively. \nExperience running enablement or adoption activity for senior audiences, including collaboration and AI tooling. \nDeep practical knowledge of workplace devices, collaboration platforms and the failure modes that disrupt a meeting or a trip. \nExperience working with managed service partners providing part of a support capability.\nPreferred Skills:\nIf you have the following characteristics, it would be a plus:\nMicrosoft Endpoint & Mac Certifications, \nITIL or Service Management Qualification, ITIL or equivalent service management certification. \nAutomation & AI Tooling Experience, familiarity with automation and AI-assisted tooling for device diagnostics, remediation, and operational efficiency. \nExecutive Support Exposure, extensive experience supporting C-suite leaders and working alongside executive support teams in high-visibility environments. \nAbility to coach c-suite on Microsoft 365 (Teams, SharePoint, OneDrive, Copilot etc) whlst also having a level of technical depth \nOther Job-Related Skills/Background:\nExceptional service instinct, able to anticipate what an executive needs before being asked. \nCalm and effective under pressure, particularly when a problem is visible and time critical. \nDiscretion and sound judgement when handling confidential material and sensitive situations. \nStrong leadership skills, able to hold a consistent standard across a team working in different regions. \nExcellent communication, able to explain a technical issue to a non technical audience without condescension. \nPersistence in pursuing a fix through teams that do not report to the role. \nClosing Date for Applications: Sunday 1st November 2026 (COB)\nPlease take a copy of the Job Description, as this will not be available post closure of the advert. \nWhen applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.\nDuring the course of your application, you will be requested to complete voluntary information which will be used in monitoring the effectiveness of our equality and diversity policies. Your information will be treated as confidential and will not be used in any part of the selection process. If you require a reasonable adjustment to the application / selection process to enable you to demonstrate your ability to perform the job requirements, please contact 0808 234 4391. This will help us to understand any modifications we may need to make to support you throughout our selection process.\n#AGTech\nSkills\nCloud Infrastructure, Cybersecurity, Design Thinking, Financial Operations, Network SecurityWhy GSK?\nUniting science, technology and talent to get ahead of disease together.\nGSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.\nWe get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.\nPeople and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.\nGSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.\nWe believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.\nShould you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at  where you can also request a call.\nPlease note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive\nImportant notice to Employment businesses/ Agencies\nGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.\nPlease note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. 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