GSMR Group Sales Coordinator
Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Oct 3, 2026.
Division/Department: Reservations
Reports To: Reservations Manager
Type of position: Non-Exempt / Hourly
Employee Classification: Regular
Location: Bryson City, NC
Compensation: $16-19/hour + Commission
Job Summary: Oversees Group Sales and serves as the company’s Group Sales Representative at regional group travel-oriented trade shows, networking, creating new relationship opportunities, presenting sales presentations, writing contracts, etc.
Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Parental Leave, Life/AD&D Insurance, Long/Short Term Disability coverage, Tuition Reimbursement, Train passes, a 401K with company-match and a generous PTO plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.
Essential Duties and Responsibilities:
- Maintain and build good relationships with tour directors, escorts, and group travel companies.
- Enter and maintain all group (20+ passengers) or car charter reservation requests in reservations system while assisting clients with questions regarding trips, travel plans, and other area attractions. .
- Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
- Acts as the GSMR representative for the area to include, but not limited to, lodging and activities.
- Provide Group Sales orders and details to the appropriate departments on a timely and organized basis.
- Maintain GSMR’s group sales contact list.
- Responsible for meeting sales calls quotas on a weekly basis.
- Maintains complete and accurate records for group sales.
- Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
- This is a public facing role with direct customer service and hospitality.
- Provide hands-on leadership with employees, colleagues, the public and passengers.
- Other duties as requested by GSMR & AHR management.
Work Environment:
- Mostly office environment
- Work on and off the train in varied terrain in all weather during both daylight and dark hours
- Varied schedule throughout the year dictated by train, groups, private charters and event schedules.
Qualifications
Education, Skill, and Work Experience Requirements:
- Advanced knowledge of Microsoft OS and Microsoft 365 Suite.
- Company travel to tradeshows, conventions, etc. throughout the year.
- Ability to communicate effectively in both written and spoken English.
- Ability to lift up to 50 lbs.
- Must be able to ride and walk/move comfortably throughout a moving train.
- Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.
- Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.
- Must be able to pass a background check.
- Valid Driver License and must be able to pass a DMV check.
About SCENIC RAILROADS ACQUISITION CORP
Guardians of History- American Heritage Railways
Did you know that Great Smoky Mountains Railroad is part of the American Heritage Railways family? AHR is the premier operator of tourist railroads, historic attractions, and licensed events in the United States and beyond. Our unique mission of historic preservation motivates our team to offer best-in-class experiences at each of our incredible properties. Learn more about what inspires us in this moving short film highlighting our spirit of adventure and community. For even more information, please visit americanheritagerailways.com