{"id":1265939,"url":"https://alion.io/job/gspann-boomi-support-engineer","title":"Boomi Support Engineer","company":{"id":2977679,"name":"GSPANN","domain":"gspann.com","url":"https://alion.io/company/gspann","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"SOAP","optional":false},{"name":"AWS","optional":true},{"name":"ITIL","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-08T11:24:37Z","employer_posted_date":null,"last_verified_at":"2026-09-08T11:24:37Z","board_verified":false,"closed_at":null,"days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Job Description:\n\nLooking for Boomi Support Engineer.\n\nExperience: 4 years\n\nLocation: Hyderabad or Gurgaon\n\nWork Mode: Hybrid (Shift Timing: 5:30 am to 2:30PM OR 1PM to 10PM)\n\nCab Facility: Yes, Pickup and Drop, both\n\nAbout the Role:\n\nWe are looking for a Boomi Support Engineer to provide L2 application support for enterprise integrations across SAP and non-SAP applications. The role involves incident resolution, service requests, troubleshooting integration failures, and collaborating with cross-functional teams to ensure business continuity. The position supports UK & Ireland operations with 16x5 support and participation in an on-call rotation for critical incidents.\n\nKey Responsibilities:\n\n- Monitor and troubleshoot Boomi integration processes and job failures.\n\n- Analyze process logs, document logs, and error messages to identify root causes.\n\n- Resolve incidents involving failed messages, data synchronization, and integration exceptions.\n\n- Reprocess failed integrations while validating data integrity and processing sequences.\n\n- Handle ServiceNow/JIRA incidents, service requests, and operational support tickets.\n\n- Investigate API and integration issues involving SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, and other enterprise applications.\n\n- Collaborate with application teams, third-party vendors, OEM support, and L3 engineers for issue resolution.\n\n- Participate in production triage calls and support deployment activities.\n\n- Prepare Root Cause Analysis (RCA) reports and update runbooks and SOPs for recurring issues.\n\nRequired Skills:\n\n- Boomi, Boomi AtomSphere Platform, Boomi Atom Cloud, Boomi Molecule\n\n- Process execution and troubleshooting, Integration Knowledge, API troubleshooting\n\n- REST/SOAP integrations, Data mapping, Message reprocessing, Error handling\n\nEnterprise Applications (Preferred):\n\nExperience with some of the following: SAP ECC, SAP EWM, SAP Ariba, SuccessFactors, Oracle Service Cloud, Snowflake, Concur.\n\nITSM & Collaboration:\n\n- ServiceNow, JIRA, Confluence, Microsoft Teams\n\nPreferred Qualifications:\n\n- Boomi Associate Certification, Understanding of AWS fundamentals, ITIL Foundation Certification, Experience supporting production environments\n\nWhat Success Looks Like:\n\n- Timely incident resolution within SLA.\n\n- Accurate RCA documentation.\n\n- Improved integration stability through recurring issue identification.\n\n- Effective collaboration across business and technology teams.\n\nSkills\nTechnical Support, Boomi, Jira, Boomi Integration, Troubleshooting, API Integration, Boomi AtomSphere","description_format":"text","description_chars":2594,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Analytics & BI Consulting","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.676,"p_room":0.75,"age_days":23,"expected_fill_days":24,"reasons":["seen:23","velocity","win:late"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gspann-boomi-support-engineer","json_url":"https://alion.io/job/gspann-boomi-support-engineer.json","meta":{"generated_at":"2026-10-03T02:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2067,"day_limit":5000,"remaining_today":2933,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}