{"id":3317200,"url":"https://alion.io/job/gta-customer-engagement-lead","title":"Customer Engagement Lead","company":{"id":3061742,"name":"GTA","domain":"gta.net","url":"https://alion.io/company/gta-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dededo, Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T05:54:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T22:35:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the team:\nThe Customer Engagement Team is a small but fun and exciting group where we go above and beyond to ensure we provide the best customer experience. We are committed to quality and unparalleled customer service in things like processing and fulfilling customer orders, addressing concerns with their services, and promoting several programs to help retain customers. We work together constantly with dedication, commitment, and respect for one another which are our keys to success in contributing to the overall organization.\nWho we are looking for:\nThe Customer Engagement Lead position involves engaging with existing customers, building their trust, and coordination not only within the team but with other departments to deliver the best customer experience. To do this, the candidate we are looking for must possess relationship-building skills and be able to forge new partnerships that bridge people and organizations. They must be able to manage multiple projects and tasks simultaneously. We are looking for a team player who is flexible, dynamic, and can be engaging with their strong interpersonal skills.\nHere is what the role looks like:\nThe Customer Engagement Leadwill be responsible forexpanding relationships with existing customers by supporting collaborative sales efforts. In this position, you will need to understand customer needs and behaviors and delivers value reassurance to customers. In addition to providing an excellent customer experience, the role entails:\nStrong sales and customer service foundation and have an intuitive sense of how to work with our customers\nUnderstand what the customer wants and provide insight to resolve the situation\nBuild relationships with customers and strive to be part of customer’s total technology solution provider and trusted advisor\nIdentifies customer needs and requirements, and recommends the appropriate products and solutions\nSupports initiatives that ensure product profitability\nAchieves product growth targets in the assigned geography or account based\nCompletes required training and development objectives with the assigned time frame\nWork well in a team environment by contributing ideas, striving to enhance the team’s effectiveness, and support decisions by management for the overall good of the customer and GTA\nParticipates in metric review meetings with leadership where metrics are discussed, and actionable decisions are made.\nCandidates must show:\nAbility to promote the Company cultureand mission to all employees, vendors, clients and business partners. \nAccountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.\nCritical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable. \nOrganizational support: Abilityto follow company policies and procedures, complete administrative tasks thoroughly, accurately, and efficiently\nTechnical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.\nGrowth and Learning:Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.\nHere’s what you need to have:\nMinimum High School Diploma/GED with four (4) years of customer service experience\nMS Office (MS Word and MS Excel) is preferred\nWorks in a team environment and demonstrate strong leadership skills\nAnalytical and multitasking skills\nIn-depth understanding of sales principles and customer service practices\nTeamwork and motivational skills\nDemonstrates professionalism and strong verbal and written skills\nAnalyze customer difficulties, evaluate alternatives, and recommend sound solution and recommendations\nRegular, punctual, and consistent attendance\nMust be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business\nMust successfully pass a background check and drug screening\nStill Interested? Apply today!\nGTA Val-You’s:\nOur Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.\nTeleguam Holdings LLC dba GTA is an Equal Opportunity Employer\nTeleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nRead more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.\nOther applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).\nAccommodations for Applicants with Disabilities\nTeleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at  or call us at (671) 644-0300.\n**This job announcement closes on Monday, November 30, 2026. **","description_format":"text","description_chars":6234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-27T05:54:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/gta-customer-engagement-lead","json_url":"https://alion.io/job/gta-customer-engagement-lead.json","meta":{"generated_at":"2026-10-29T01:30:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3061742},"rest":"https://alion.io/mcp/rest/get_company?id=3061742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgta-customer-engagement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgta-customer-engagement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgta-customer-engagement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gta-customer-engagement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgta-customer-engagement-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3317200}},{"tool":"search_jobs","arguments":{"company":"gta.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3317200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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