{"id":1998225,"url":"https://alion.io/job/gta-customer-solutions-specialist","title":"Customer Solutions Specialist","company":{"id":3061742,"name":"GTA","domain":"gta.net","url":"https://alion.io/company/gta-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tamuning, Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":128000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Matter","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:01:53Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-26T15:55:57Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About the team:\nWe are the Customer Experience team who collectively strives to\nProvide a memorable customer experience and remain the most loved brand in Guam through courtesy, respect, and empathy for others\nWork cohesively and respectfully with others through accountability and winning together\nCollaborates with the store team at large to create a seamless customer experience\nProduce accurate and reliable results in our work\nCreate winning outcomes for our customers\nStay positive, motivated and encourage each other to be better\nWho we are looking for:\nWe want our customers to love the products, services, and overall customer experience that GTA provides. As a Customer Solutions Specialist, you are the brand ambassador who creates energy and excitement around our products and services and will exercise first-contact resolution through the journey of a large segment of customers from the time of entry to exit, providing the ultimate in-store experience. You will be part sales expert, part customer service guru, and 100% passionate for GTA and its customers.\nIf this sounds like you, this is what the role looks like:\nAs a Customer Solutions Specialist, you will assist customers with service activations, upgrades, billing inquiries, and account support while recommending the right products and promotions to meet their needs. You will guide customers through device features and service options, process transactions accurately, and resolve concerns with confidence and professionalism. Every interaction is an opportunity to deliver a seamless, positive experience while contributing to store performance and team success.\nHere are the key responsibilities:\nDeliver a welcoming, customer-focused in-store experience by identifying needs and recommending personalized products, services, accessories, and IoT solutions.\nConfidently guide customers through the sales process, educate them on promotions and features, and meet or exceed sales and customer satisfaction goals.\nProvide Level I device support, including basic troubleshooting for cellular devices and network-related issues.\nProcess transactions accurately, including payments, cash handling, stock control, and daily balancing procedures.\nMaintain strong knowledge of all products, services, and promotions in a fast-evolving industry.\nFollow company protocols to ensure a consistent, positive, and energetic customer experience.\nSupport store operations, including opening and closing procedures, maintaining an organized work environment, and utilizing required systems and technology.\nBuild strong cross-functional relationships and communicate with empathy and professionalism to resolve customer questions and concerns.\nConduct customer follow-ups and provide operational feedback to the Retail Store Manager to continuously improve performance.\nPerform other duties as assigned to support store and business needs.\nCandidates must show:\nAbility to promote the Company cultureand mission to all employees, vendors, clients, and business partners \nTechnical skills- Working knowledge of computer systems/software and computerized billing\nEffective communication skills\nOral presentation skills - Comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience\nStrong organization skillswith an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, and be able to work in a fast-paced environment; must be detail-oriented and accurate in work\nAttendance/Punctuality- Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.\nDecision-making- Makes sound, well-informed, fact-based decisions and seeks guidance when needed.\nHere’s what you need to have:\nHigh School Diploma or GED\nTwo or more years of experience in sales, retail or customer service, preferably in a Telecommunication environment or related industry\nExceptional consulting, relationship-building skills, and outstanding solutions-based sales skills\nRepresent the company with outstanding customer service and support\nAbility to multi-task in a high-paced environment; keep up-to-date with the rapidly evolving telecom technology\nExcellent interpersonal, verbal (active listening) and written communication skills\nAttention to detail; problem-solving skills and common sense; must exude professionalism\nAttends both formal and informal training to better understand the store operations and keep up with market and industry trend changes\nStrong computer proficiency (MS Office: Word, Outlook, Excel) and other computer systems as needed to perform the role as expected\nRegular, consistent and punctual attendance\nMust be able to work a flexible schedule including evenings, weekends and holidays\nMust successfully pass a background check and drug screening\nStill Interested? Apply today!\nGTA Val-You’s:\nOur Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.\nTeleguam Holdings LLC dba GTA is an Equal Opportunity Employer\nTeleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nRead more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.\nOther applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).\nAccommodations for Applicants with Disabilities\nTeleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at  or call us at (671) 644-0300.","description_format":"text","description_chars":7023,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming"],"lifecycle":[{"event":"open","at":"2026-10-07T10:01:53Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.83,"p_room":0.9,"age_days":18,"expected_fill_days":31,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/gta-customer-solutions-specialist","json_url":"https://alion.io/job/gta-customer-solutions-specialist.json","meta":{"generated_at":"2026-10-26T19:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3061742},"rest":"https://alion.io/mcp/rest/get_company?id=3061742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgta-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgta-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgta-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gta-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgta-customer-solutions-specialist"}]}