{"id":2890073,"url":"https://alion.io/job/gta-noc-technician-i","title":"NOC Technician I","company":{"id":3061742,"name":"GTA","domain":"gta.net","url":"https://alion.io/company/gta-net","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":206},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T18:24:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Team:\nThe Network Operations Center (NOC) is a team of technical and motivated employees who work together to provide reliable service and support to our customers. Our primary focus is ensuring GTA's core network, telecommunications platforms, and supporting data center environments remain operational, monitored, and properly supported.\nThe NOC provides 24/7 monitoring, first-line troubleshooting, customer intake, incident coordination, documentation, escalation, and operational support across GTA's network and data center environments.\nWho we are looking for:\nWe are looking for an individual who wants to grow and develop their telecommunications and network operations career. The ideal candidate is a team player with strong written and verbal communication skills who can work effectively across multiple technical and operational teams.\nThis individual should be inquisitive, analytical, detail-oriented, dependable, and passionate about providing excellent technical and customer support. The candidate must also be comfortable working in a fast-paced 24/7 operational environment where priorities may change quickly based on network events, customer impact, emergencies, or business needs.\nIf you are interested in building your technical knowledge while making a positive impact on our customers and community, this role may be for you!\nStill interested? Here's what the role looks like:\nThe NOC Technician Iis responsible for Tier 1 monitoring and support of GTA's core network and supporting infrastructure. The position monitors critical network elements, responds to alarms and customer-reported issues, performs initial troubleshooting and triage, creates and manages trouble tickets, coordinates escalations, and communicates network and service-impacting events.\nThe role also provides first-line operational support for GTA's data centers, including GU1, GU2, GU3, and future GTA data center facilities. Data center responsibilities include monitoring facility and environmental conditions, customer intake, assigned onsite coverage, walkthroughs, access support, documentation, and escalation.\nResponsibilities include:\nProvide Tier 1 monitoring and support for Internet, Broadband, IPTV, Wireless, Voice, Transport, and other GTA network platforms.\nMonitor core network elements and proactively identify network alarms, degradation, outages, and service-impacting conditions.\nPerform initial troubleshooting and analysis of service delivery platforms and escalate issues to the appropriate Tier 2, engineering, facilities, IT, security, vendor, or operational teams.\nCreate and maintain trouble tickets, document troubleshooting actions, capture customer impact, determine initial severity, and ensure incidents are routed appropriately.\nCommunicate network outages, planned maintenance, restoration progress, and other service-impacting events to internal teams and customers as required.\nMaintain applicable Service Level Agreements (SLAs) and support Key Performance Indicator (KPI) targets.\nProvide direct customer support when required and communicate clearly with both technical and non-technical audiences.\nPerform continuous network health checks and proactively identify conditions that may affect service reliability.\nCreate reports related to network uptime, utilization, incidents, alarms, and other operational metrics.\nDispatch to customer premises, GTA facilities, remote equipment centers, Video Headend locations, wireless sites, and data centers when required to provide Tier 1 or authorized remote-hands support.\nFollow established NOC Standard Operating Procedures, escalation procedures, maintenance procedures, and emergency response processes.\nData Center Operations Responsibilities\nAs part of the NOC function, the NOC Technician I also provides first-line monitoring, customer intake, triage, documentation, and escalation for GTA data center operations.\nResponsibilities include:\nMonitor assigned facility, environmental, security, IT, and customer-impacting systems, including BMS, EPMS, EMS, or other monitoring platforms where applicable.\nRecognize and report abnormalities involving commercial power, UPS systems, generators, cooling, temperature, humidity, water or leak conditions, and physical security.\nAcknowledge, document, triage, and escalate data center alarms according to established procedures.\nServe as the initial NOC contact for telephone and email requests affecting GTA data centers.\nCapture customer requests and impacts, create or update tickets, determine initial severity, and route issues to the appropriate responsible team.\nProvide assigned onsite data center coverage based on operational and staffing requirements.\nComplete required data center shift walkthroughs and inspect permitted areas for visible alarms, water intrusion, abnormal heat, unusual sounds or odors, cleanliness concerns, access issues, and other abnormal conditions.\nSupport authorized customer, vendor, contractor, visitor, and employee access in accordance with GTA Physical Security policies.\nVerify identity, authorization, visit purpose, permitted areas, and escort requirements when performing access support.\nIssue temporary or visitor badges when authorized and maintain required access and visitor records.\nMaintain accurate shift logs documenting significant alarms, customer contacts, incidents, escalations, walkthroughs, escorts, access events, and unresolved issues.\nProvide clear written shift handoffs identifying outstanding issues, responsible owners, and required follow-up.\nReview scheduled maintenance activities and recognize expected alarms or impacts while escalating unexpected conditions.\nMaintain accurate event timelines during incidents and provide factual status updates within the technician's assigned authority.\nPerform assigned responsibilities during storms, typhoons, emergencies, and other business continuity events.\nFollow established emergency staffing, communication, escalation, and fallback procedures.\nRole Boundaries\nThe NOC Technician I is primarily a first-response, monitoring, observation, documentation, troubleshooting, and escalation role.\nTechnical work involving data center infrastructure is performed only when specifically authorized and within the employee's training and qualifications.\nThe technician is expected to:\nFollow established operating procedures, access requirements, post orders, and escalation processes.\nObserve, document, and escalate abnormal facility or network conditions.\nRoute facility repairs, access changes, equipment modifications, and specialized technical work to the responsible team.\nReport any condition or conflict that prevents required monitoring, walkthroughs, escorts, customer support, or dispatch responsibilities from being completed.\nTier 1 telecommunications or remote-hands responsibilities do not provide unrestricted authority to repair data center infrastructure, modify security permissions, or make unapproved equipment changes.\nCandidates Must Show:\nAbility to promote GTA's culture and mission when interacting with employees, customers, vendors, partners, and visitors.\nStrong technical aptitude and an understanding of technologies used in telecommunications and service delivery.\nWillingness to continually increase technical knowledge through training, research, and hands-on experience.\nStrong verbal and written communication skills.\nAbility to communicate technical information clearly to both technical and non-technical audiences.\nStrong organizational skills with the ability to prioritize multiple activities in a fast-paced operational environment.\nAttention to detail and accuracy when documenting incidents, alarms, customer interactions, and operational activities.\nAbility to make sound, fact-based decisions and seek guidance or escalation when necessary.\nStrong customer service, analytical, problem-solving, and time-management skills.\nDependability, punctuality, and consistent attendance.\nAbility to remain calm and effective during outages, emergencies, and high-pressure situations.\nCuriosity and a commitment to continuous learning and professional growth.\nAbility to work collaboratively across NOC, Network, Data Center Operations, Facilities, Physical Security, IT, Service Delivery, vendors, and other supporting teams.\nKnowledge and Training:\nCandidates should have or be prepared to develop knowledge in:\nTCP/IP and basic network troubleshooting tools.\nTelecommunications, wireless, IP, broadband, voice, and transport technologies.\nNetwork alarm monitoring and incident management.\nTicketing, escalation, customer intake, and service ownership.\nBasic data center power, UPS, generator, environmental, and cooling concepts.\nFacility, environmental, IT, and security alarm recognition.\nData center access control, visitor escorts, badge procedures, walkthroughs, and shift handoffs.\nEmergency, storm, typhoon, and business continuity procedures.\nWhat You Need to Have:\nHigh School Diploma or GED.\nTwo-year (2) technical degree and/or a minimum of four (2) years of experience working in network operations, telecommunications, data center operations, or a similar technical environment.\nBasic understanding of TCP/IP and network utility tools.\nExperience using Windows operating systems and related computer hardware.\nStrong verbal and written communication skills.\nAbility to prioritize duties effectively during high-pressure situations.\nUnderstanding of telecommunications delivery and access methodologies, with emphasis on wireless and IP-related technologies.\nStrong customer service, analytical, communication, and time-management skills.\nAbility to work independently while also contributing effectively as part of a team.\nIndustry-recognized certifications such as CompTIA A+ or CompTIA Network+ are preferred.\nRegular, punctual, and consistent attendance\nStill Interested? Apply today!\nGTA Val-You’s:\nOur Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.\nTeleguam Holdings LLC dba GTA is an Equal Opportunity Employer\nTeleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nRead more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.\nOther applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).\nAccommodations for Applicants with Disabilities\nTeleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at  or call us at (671) 644-0300.\n**This job announcement closes on Friday, November 20, 2026.**","description_format":"text","description_chars":11984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-10-20T01:53:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:12","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/gta-noc-technician-i","json_url":"https://alion.io/job/gta-noc-technician-i.json","meta":{"generated_at":"2026-10-22T19:50:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3061742},"rest":"https://alion.io/mcp/rest/get_company?id=3061742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgta-noc-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgta-noc-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgta-noc-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gta-noc-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgta-noc-technician-i"}]}