{"id":1600042,"url":"https://alion.io/job/gtn-group-holding-ltd-junior-it-support-engineer","title":"Junior IT Support Engineer","company":{"id":2068462,"name":"GTN Group Holding Ltd","domain":"gtngroup.com","url":"https://alion.io/company/gtngroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Kong","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"closed","first_seen_at":"2026-10-01T18:57:15Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T23:27:14Z","board_verified":false,"closed_at":"2026-10-20T23:27:14Z","days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"GTN is a FinTech-powered brokerage business operating through its regulated subsidiaries. Backed by NTG Global Holdings Limited (Dubai), International Finance Corporation (IFC) of the World Bank Group, and SBI Ventures Singapore (a subsidiary of SBI Holdings Japan), GTN aims to create the most comprehensive global trading ecosystem. With a global team of over 700 people, GTN provides a multi-market, multi-asset class trading platform for institutional clients, operating on a B2B and B2B2C model.GTN currently serves clients through regulated subsidiaries in London, Dubai, Singapore, Hong Kong, and the USA. As part of our global expansion, we are focused on bringing our innovative trading platform to more markets worldwide. We also have offices in Brazil, South Africa and Saudi Arabia. Our platform is designed for buy- and sell-side financial institutions and fintech companies, such as digital banks, wallet providers and neo brokers, offering a seamless experience across trading, wealth management, and API solutions.\"We see a world where anyone can invest in anything, any time\"We are on the look out for a team player who can see the world in the way we see it!\nRole Summary\nThe Junior IT Support Engineer will provide day-to-day L1/L2 end-user computing support for employees across the assigned region and shift. The role will support user devices, applications, access requests, basic troubleshooting, asset handling, and ticket management. This position is required to improve shift coverage, reduce response delays, and support the company’s global IT support model.\nKey Responsibilities\nProvide first-level IT support for end users through tickets, calls, chat, and remote support tools.\nTroubleshoot laptops, desktops, printers, mobile devices, VPN, Microsoft 365, email, Teams, and basic network issues.\nAssist with user onboarding and offboarding activities.\nPrepare laptops and other IT equipment for new joiners.\nSupport password resets, access requests, account setup, and basic application support.\nLog, update, and close tickets in the ITSM system with proper notes and resolution details.\nEscalate complex issues to the IT Lead or relevant L2/L3 teams.\nMaintain IT asset records and assist with stock/spare device tracking.\nCoordinate with local vendors for hardware repair, replacement, and warranty support.\nFollow IT policies, security standards, and support procedures.\nAssist with software installation, patching, endpoint checks, and device compliance activities.\nProvide regular updates on open issues and pending user requests.\nRequired Skills and Experience\n1-3 years of experience in IT support, service desk, desktop support, or EUC support.\nBasic knowledge of Windows OS, Microsoft 365, Teams, Outlook, VPN, printers, and remote support tools.\nUnderstanding of basic networking concepts such as IP address, Wi-Fi, LAN, DNS, and VPN.\nGood troubleshooting and customer service skills.\nAbility to follow instructions, document issues clearly, and escalate when required.\nGood communication skills and willingness to support users in a professional manner.\nAbility to work in shift-based support coverage.\nPreferred Qualifications\nDiploma or degree in IT, Computer Science, or related field.\nMicrosoft Fundamentals, CompTIA A+, Network+, or similar certification would be an advantage.\nExperience using Jira Service Management, ServiceNow, or any ticketing system is preferred.\nKey Competencies\nCustomer service mindset\nBasic technical troubleshooting\nClear communication\nTeamwork\nAttention to detail\nWillingness to learn\nTimely ticket updates and follow-up\nOur Culture\n We believe innovation relies on inclusion and diversity. At GTN, our culture encourages creativity, bold ideas and out-of-the-box thinking at every level - turning ideas into pioneering results. We foster a fast-paced, collaborative, and inclusive work environment where consistent learning is celebrated, and every team member is empowered to perform at their highest potential. We hold ourselves to a clear code - to be transparent in how we communicate, to lead with equality, to own our work with pride, and to act with professionalism at every level.\nWhy join GTN?\n As investing becomes increasingly digital, cross-border, and embedded into financial services, GTN sits at the centre of this transformation. Joining us means working with innovative partners and talented colleagues across trading, technology, and product teams in a fast-growing, international environment.\nWhat you’ll enjoy at GTN\n\nCompetitive salary that reflects your experience and impact\nA real learning curve - structured programmes, coaching, and international exposure\n500+ colleagues across six global markets to learn from and build with\nCareer growth in a fintech that's genuinely scaling\nPrivate health insurance\nEvents and team engagement that actually bring people together\nWe are proud to be an equal opportunities employer. We do not discriminate based on race, religion, colour, national origin, or gender, or any other characteristic protected under applicable law in the markets we operate. We are committed to reasonable accommodation for all applicants and employees.","description_format":"text","description_chars":5169,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-01T18:57:15Z"},{"event":"close","at":"2026-10-20T23:27:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gtn-group-holding-ltd-junior-it-support-engineer","json_url":"https://alion.io/job/gtn-group-holding-ltd-junior-it-support-engineer.json","meta":{"generated_at":"2026-10-21T00:53:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2068462},"rest":"https://alion.io/mcp/rest/get_company?id=2068462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgtn-group-holding-ltd-junior-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgtn-group-holding-ltd-junior-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgtn-group-holding-ltd-junior-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gtn-group-holding-ltd-junior-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgtn-group-holding-ltd-junior-it-support-engineer"}]}