{"id":3178934,"url":"https://alion.io/job/gtt-director-service-delivery","title":"Director, Service Delivery","company":{"id":4434,"name":"GTT","domain":"gtt.net","url":"https://alion.io/company/gtt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":231000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T03:25:15Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Grow Your Career with GTT!\nJoin GTT to be part of a global mission to simply and securely connect people and data through innovative, AI-driven solutions. We empower curious, adaptive professionals to take ownership of their work, offering a culture where your ideas have a visible, real-world reach. If you are energized by complex challenges and a supportive team that lifts each other up, GTT is the place to build a rewarding career.\nLead a high-performing service delivery organisation that drives exceptional customer experiences, operational excellence, and successful outcomes across a complex technology portfolio.\nWe are seeking an experienced Director, Service Delivery to provide leadership for the delivery of products and services across the European business. This is a strategic leadership role focused on ensuring customers receive a consistent, high-quality experience while driving operational efficiency, scalability, and commercial performance. You will lead teams responsible for delivering complex customer solutions, champion service innovation, and help shape the future of service delivery through process improvement and automation initiatives.\nAbout the Role\nAs Director, Service Delivery, you will be responsible for leading the Service Delivery organisation supporting customers across the European sales division. Working closely with customers, internal stakeholders, and senior leadership, you will develop scalable delivery strategies, enhance customer engagement models, and ensure projects and programmes are delivered successfully. You will play a key role in driving transformation through automation, process optimisation, and the adoption of emerging technologies, while maintaining a strong focus on customer satisfaction and business outcomes.\nKey Responsibilities\nLead and develop Service Delivery teams to achieve operational, customer, and business objectives.\nFoster a proactive and customer-focused approach that maximises the value customers receive from delivered services.\nDevelop and implement service delivery strategies that are efficient, scalable, and aligned with business goals.\nCreate service delivery models that promote an outstanding customer experience.\nDrive automation initiatives through the adoption of AI, Machine Learning, and Robotic Process Automation (RPA) technologies.\nMinimise commercial risk and exposure across projects and programmes through effective governance and leadership.\nPartner with Service Delivery leaders to ensure consistent processes, systems, and customer experiences across regions.\nEnsure effective management of project planning, change management, scope control, risk management, and service delivery governance.\nMaintain effective customer escalation paths and ensure services are delivered on time and within agreed scope.\nBuild strong relationships with customers and internal stakeholders to support successful project and programme delivery.\nDrive continuous improvement initiatives that enhance operational performance and customer outcomes.\nEstablish and monitor key performance indicators that measure service delivery effectiveness and customer satisfaction.\nWhat We're Looking For\nEssential Experience\nLeadership experience managing large-scale teams.\n5 - 10 years’ experience in the IT industry with 5 years management experience.\n5 years’ experience working with an international customer base and personnel.\n5 years’ experience with connectivity services and SDWAN/security (Minimum 2 years).\nProven leadership and management skills with direct Service Delivery experience.\nDemonstrated ability to perform effectively under pressure while making informed decisions and managing escalations.\nProven experience handling senior-level customer relationships and complex customer escalations.\nAbility to motivate teams and build strong cross-functional relationships across global organisations.\nProven knowledge of process improvement and automation within delivery and operational environments.\nProven track record of driving positive organisational change through continuous improvement initiatives.\nExperience developing, implementing, and managing Key Performance Indicators (KPIs).\nProven experience managing remote teams and leading organisational change.\nStrong understanding of Project Management practices and delivery governance.\nProven experience managing budgets and operational costs.\nKnowledge of AI, Machine Learning, and Robotic Process Automation (RPA) technologies within service delivery environments.\nStrong understanding of telecommunications platforms, technologies, and service delivery models.\nExcellent written, verbal, presentation, and stakeholder management skills.\nHours / Travel / Shift\nNormal Office Hours. Remote with flexibility to travel as and when required for customer/team meetings.\nWhy Join GTT?\nAt GTT, you’ll join a global, collaborative culture built around ownership, customer focus and continuous learning.\nAdaptive mindset: We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.\nCollective impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot. \nCustomer ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge. \nYou’ll have the opportunity to make a visible impact, grow your career and help shape how GTT delivers value to enterprise customers worldwide.\n#LI-RD1 #LI-Remote","description_format":"text","description_chars":5863,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-10-23T20:43:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/gtt-director-service-delivery","json_url":"https://alion.io/job/gtt-director-service-delivery.json","meta":{"generated_at":"2026-10-29T06:40:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4434},"rest":"https://alion.io/mcp/rest/get_company?id=4434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgtt-director-service-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgtt-director-service-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgtt-director-service-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gtt-director-service-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgtt-director-service-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3178934}},{"tool":"search_jobs","arguments":{"company":"gtt.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3178934},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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