{"id":939604,"url":"https://alion.io/job/gtt-dispatch-technician","title":"Dispatch Technician","company":{"id":4434,"name":"GTT","domain":"gtt.net","url":"https://alion.io/company/gtt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3115},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T16:38:12Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-26T21:18:03Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"GTT Dispatch Technician\nLocation: Pune India\nJob Type: Full Time\nPosition Summary:\nThe Dispatch Technician is responsible for communicating all aspects of dispatch scheduling of Field Service Technicians for both Installation and Repairs. This communication will occur via email, chat, system generated work items and notes with our customers, dispatch vendors, and other GTT employees.\nKey Responsibilities:\nEfficiently and accurately manages inbound and outbound chats from all GTT customers; both internal and external. \nEffectively communicate dispatch times, dates, and technical requirements to our dispatch vendors. \nProvide the highest standards of Customer Service in all situations. \nEscalate, as required, to Management. \nOperate in multiple systems and/or databases as required. \nWorks with internal peer teams to assist with dispatch scheduling. \nAssist in fulfillment of Certificate of Insurance for onsite dispatches working with Building management, GTT Technicians and GTT’s Insurance provider. \nRequired Qualifications:\nOne year or more of job experience in similar industry in an inbound call center role. \nExcellent English communication skills (verbal and written). \nLogical problem solving and analysis skills. \nUse initiative and be pro-active. \nHaving an ownership mentality. \nAbility to multitask, prioritize and work in a pressured and sometimes stressful and dynamic environment. \nMust be adaptable and flexible in dealing with a variety of people and situations. \nAbility to work extra hours as needed. \nMust be a team player. \nAbility to work on rotating shifts to include weekend shifts as required. \nFamiliarity with basic Telecommunication language and concepts. \nExpert - Intermediate Level experience with PCs including Microsoft Office suite. \nWork in a fast-paced and ever-changing environment.","description_format":"text","description_chars":1830,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-09-15T16:38:12Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.785,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:8","velocity","win:mid","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/gtt-dispatch-technician","json_url":"https://alion.io/job/gtt-dispatch-technician.json","meta":{"generated_at":"2026-09-27T01:09:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1041,"day_limit":5000,"remaining_today":3959,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}