{"id":563264,"url":"https://alion.io/job/gtt-it-service-engineer","title":"IT Service Engineer","company":{"id":4434,"name":"GTT","domain":"gtt.net","url":"https://alion.io/company/gtt","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T08:01:38Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Job Description\nPosition: IT Service Desk Engineer (L1 Level Support)\nLocation: Pune\nEmployment Type: Full-time (24x7 Support Timeline)\nRole Overview\nThe IT Service Desk Engineer plays a critical role in supporting GTT’s IT infrastructure and ensuring smooth end-user computing operations. This position requires broad technical knowledge across Windows Client/Server and MacBook OS support, networking, operating systems, Active Directory, SIP systems, and enterprise applications. The engineer will provide frontline support, troubleshoot complex issues, and occasionally assist in system implementations under the guidance of senior engineers. Candidates must be flexible to work in rotational shifts (24/7) and participate in on-call duty as required.\nKey Responsibilities\nTroubleshooting: Diagnose and resolve complex deployment and configuration issues.\nEnd-user support: Provide technical assistance for client computers, operating systems, and applications.\nSystem support: Perform OS imaging from Intune admin portal, software deployment, and system settings configuration, software compliance management.\nWindows/MacOS support: Deliver first-level support for Windows Client/Server environments, and MacOS support for end users.\nAsset management: Handle procurement, inventory, and lifecycle management of hardware/software.\nDocumentation: Create and maintain SOPs, manuals, and troubleshooting guides.\nNetworking: Configure and troubleshoot LAN/WAN connections.\nSystem evaluation: Test and assess new software or systems for deployment.\nOn-site support: Provide deployment and troubleshooting assistance with remote guidance from senior engineers.\nIncident and Request Management: Answer user calls, emails, and chat messages quickly, Also - log, sort or assign, and prioritize incoming support tickets.\nGTT COMMUNICATIONS INDIA PRIVATE LIMITED\nEscalation and Collaboration: Hand off complex or deep technical errors to Level 2 or Level 3 specialist teams and Work with Sys-Eng, Cyber security, or system admin groups to track active problems.\nEssential Skills & Qualifications\nOS expertise: Installation and configuration of Windows 10/11 and MacOS (Version/ Name: MacOS 15: Sequoia/macOS 26: Tahoe/ macOS 27: Golden Gate)\nNetworking knowledge: Strong understanding of Ethernet, TCP/IP; CCNA/CCNP-level knowledge preferred.\nHelpdesk experience: Prior experience in IT support, including basic software and hardware troubleshooting, IT ticketing system knowledge, and good experience.\nCommunication skills: Strong verbal and written English proficiency for support logs and good experience in Hotline call management and users/customer interaction.\nProblem-solving: Ability to analyse issues holistically and deliver effective solutions.\nCustomer service: Professional and positive interaction with employees and coworkers.\nCertifications: MCP, Fundamentals, Associate, Expert, Specialty (AZ-900 (Azure) and AZ-104 (Administrator) and in networking; CCNA-level knowledge preferred.\nExperience Requirements\nRequired: 3-4 years of experience in IT support, specifically Windows Client/Server troubleshooting and MacBook support.\nPreferred Degree: Any relevant degree in IT or Computer Science, or any professional degree including IT certification.\nDesired Attributes\nStrong logical thinking and intellectual curiosity.\nCommitment to self-development and continuous learning.\nAbility to balance immediate issue resolution with long-term impact awareness.","description_format":"text","description_chars":3463,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Apple Macbook","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Managed Network Services"],"lifecycle":[{"event":"open","at":"2026-09-09T07:26:57Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.619,"p_room":0.35,"age_days":58,"expected_fill_days":27,"reasons":["conf:11","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/gtt-it-service-engineer","json_url":"https://alion.io/job/gtt-it-service-engineer.json","meta":{"generated_at":"2026-11-05T15:37:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4434},"rest":"https://alion.io/mcp/rest/get_company?id=4434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgtt-it-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgtt-it-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgtt-it-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gtt-it-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgtt-it-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":563264}},{"tool":"search_jobs","arguments":{"company":"gtt.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":563264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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