Network Provisioning Engineer

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

The Network Provisioning Engineer is responsible for the design, physical assignment of services and updating internal inventory records related to CFA for all services provided globally. These services include DIA, IP Transit, MPLS VPLS, IP/SDWAN/Security services that are on net. They are also responsible for working with technicians on site, and/or GTT Clients to turn-up new services, perform all testing and documentation of the results of the turn-up.

Job Scope/Supervision:

The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.

Duties and Responsibilities:

• Design, Develop and modify network solutions providing exceptional client experience while ensuring the integrity of service delivery.
• Internal interaction with members of the sales, sales engineering, and project management teams
• Create, modify, and maintain engineering process, workflows, and documentation
• Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput, routing and other customer-related support issues) providing timely resolution
• Ability to coordinate with internal stakeholders and external parties with effective use of resources and timely delivery.
• Making contributions to organizational knowledge base
• Ability to represent GTT at various levels from a technical perspective.
• Managing & maintaining client service resource allocations
• Collaborate with peers and colleagues within Engineering, Service Delivery and Operations

Required Experience/Qualifications:

• Experience supporting a client’s complete network deployment lifecycle
• Demonstrate the ability to work with customer engineering teams to determine network requirements are understood, reflected accurately, and implemented
• Develop design solutions (physical and logical) that follow engineering best practices
• Excellent verbal, written communication, and presentation skills in English.
• 5+ years of experience in a similar role - Network Design/ Architecture or Implementation
• Network Certifications (i.e.CCNP/CCIE, JNCIS/JNCIP/JNCIE) or similar level with focus on present-day technologies (e.g. MPLS, TCP/IP, VPN, BGP, QoS, IP Telephony, etc.)
• Juniper equipment experience (PTX, MX, QFX, ACX and EX series)
• Has a working knowledge other network services (DNS, DHCP, etc.)
• Experience interfacing with peering providers and facility management
• Knowledge of principles of IT Service Management best practices.

Hours/Travel/Shift:

Standard working hours, Monday to Friday

Core Competencies

• Knowledge Management: Understanding the importance of knowledge management; ability to apply the processes of creating, sharing, using and managing the knowledge and information of an organization.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Active Learning: Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Mentoring Others: Knowledge of mentoring concepts and techniques, and ability to effectively participate in a mentoring relationship.
• Taking Ownership: Knowledge of the current situation or issue at hand; ability to take full personal responsibility or ownership for assignments, activities, decisions and results.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Installations and Upgrades: Knowledge of network installations and upgrades; ability to utilize the processes and tools for installing, repairing and upgrading networking equipment, products and services.
• IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.
• Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.