{"id":3406674,"url":"https://alion.io/job/guard-service-operations-assistant","title":"Service Operations Assistant","company":{"id":1999353,"name":"Guard","domain":"guard.com","url":"https://alion.io/company/guard-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wilkes-Barre, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T16:27:17Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T11:53:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nGood Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long-term careers.\nGood Things You Can Count On.\nHybrid schedule: 2 days remote / 3 in-office\nPredictable hours (no nights, weekends, or holidays)\nCompetitive pay + generous PTO\nMedical, dental & vision starting day one\n401(k), tuition reimbursement & longevity bonuses\nResponsibilities\nService Operations Assistant will support underwriting by performing fundamental activities such as policy issuance, fulfilling requests for Certificates of Insurance and loss runs and executing transactions as requested by the agent of record. This entry level position will have responsibilities for a single line of business.\nWhat you'll do:\nReview all submitted applications, enter in IIS, and route to the appropriate underwriter or underwriting team.\nASC Uploaded Documents: Review all submitted policy specific documents that are uploaded by agents. Determine the reason for the submitted document and handle the task personally or refer where necessary. \nBureau criticisms for WC: Review bureau criticisms from NCCI or all bureau states responding to the item where they have authority to do so and referring where necessary. \nCancel/Rewrite requests: Typically, a rush request type of item involving an underwriting request to cancel a current term and rewrite the policy for the same terms and conditions as the policy being cancelled. \nCertificates of Insurance and Loss Run Requests: Respond to requests from agents and insureds. \nEndorse policies as requested by the agent of record \nPrepare Notice of Conditioned Renewal document as requested by underwriting. \nPolicy Issuance: Review policies to be issued following state specific guidelines for documentation that is needed prior to issuance. Reach out to agent for any missing items and follow-up until the file is complete and the policy is issued. This includes items such as office election to be included or excluded for WC coverage, commercial auto UM/UIM forms, BOP wind/hail exclusion forms, and a host of other similar items. \nRespond to requests to handle multiple cancellations or any other transaction related project from Underwriting or other Service Operations teams\nQualifications\nHigh School Graduate; College preferred but not required. \nFull-time employment in a professional environment. Proven proficiency in Word and Excel. \nStrong written and verbal communication skills\nPay Rate:\nStarting rate of pay is $18.45 per hour for this position in Wilkes-Barre, PA.This role is based out of the Wilkes-Barre location. The successful candidate is expected to work in one of our offices 3 days per week.\nInterview Integrity Notice: Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. 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