{"id":1742390,"url":"https://alion.io/job/guardant-health-client-services-associate-ii-3","title":"Client Services Associate II","company":{"id":58599,"name":"Guardant Health","domain":"guardanthealth.com","url":"https://alion.io/company/guardant-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"X (Twitter)","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-14T14:14:26Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Company Description\nGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.\nPosition Summary: \nThe Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel. This role will be on site in our Palo Alto office.\n Essential Duties and Responsibilities:\nPerform duties of Client Services Associate.\nMeet higher KPIs than a Client Services Associate.\nSupport Quality Assurance & Training as directed by Leadership.\nAct as a mentor to the Client Services Associates.\nAssist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.\nResponsible for escalating issues or trends to Leadership\nParticipate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.\nOther tasks/administrative duties as needed.\nQualifications\nBachelor’s degree preferred.\nHigh school diploma, or its equivalent required plus experience.\n2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is \npreferred. \nAbility to work as part of a team comprised of internal employees, contractors and managers.\nAbility to multitask and take on various projects.\nAbility to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.\nExcellent written, verbal communication skills are required, as is computer proficiency.\nSolid experience using Salesforce.com and Microsoft Office.\nFlexibility with respect to working hours based on operational need.\nMust live locally to Palo Alto\nAI & Digital Fluency\nDemonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.\nHybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be requiredto be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.\nThe annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.\n\nPrimary Location: Remote-USA-CA\nPrimary Location Base Pay Range: $24 - $33\nOther US Location(s) Base Pay Range: $23 - $31\nIf the role is performed in Colorado, the pay range for this job is: $24 - $33Employee may be required to lift routine office supplies and use office equipment. Majorityof the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Abilityto sit for extended periods of time.\nGuardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to \nA background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).\nGuardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\nAll your information will be kept confidential according to EEO guidelines.\nTo learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.\nPlease visit our career page at: http://www.guardanthealth.com/jobs/","description_format":"text","description_chars":5619,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Genomics & Genetic Testing","Precision Medicine"],"lifecycle":[{"event":"open","at":"2026-10-03T03:45:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 33 · green card filings: 11","filings_12m":33,"filings_prev_12m":40,"green_card_filings_12m":11,"median_offered_wage_usd":164091,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.857,"p_room":0.55,"age_days":43,"expected_fill_days":38,"reasons":["conf:5","velocity","win:tail"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/guardant-health-client-services-associate-ii-3","json_url":"https://alion.io/job/guardant-health-client-services-associate-ii-3.json","meta":{"generated_at":"2026-11-14T23:13:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58599},"rest":"https://alion.io/mcp/rest/get_company?id=58599"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguardant-health-client-services-associate-ii-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguardant-health-client-services-associate-ii-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguardant-health-client-services-associate-ii-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guardant-health-client-services-associate-ii-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguardant-health-client-services-associate-ii-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1742390}},{"tool":"search_jobs","arguments":{"company":"guardanthealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1742390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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