{"id":1292643,"url":"https://alion.io/job/guardify-account-manager","title":"Account Manager","company":{"id":2036023,"name":"Guardify","domain":"guardify.com","url":"https://alion.io/company/guardify","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":235},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-18T20:33:39Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-28T15:25:34Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Account Manager\nWe're looking for an energetic, purpose-driven Account Manager for Guardify, helping criminal justice ecosystems use technology to accelerate justice and healing for survivors of crime. We are a mission-driven, dynamic, and rapidly expanding software company passionate about leveraging cutting-edge technology to revolutionize the public sector.\nGuardify is a sustainable social enterprise that got its start working with Child Advocacy Centers to protect sensitive child forensic interview evidence. Today, Guardify provides a secure, cloud-based platform that lets justice teams manage interviews, cases, and evidence in one connected system.\nYour Role\nAs a Quota-Carrying Account Manager (AM) at Guardify, you will be responsible for driving renewals, expansion, referrals, cross-selling, and lead generation within existing accounts. You will play an important role in reducing customer churn, increasing revenue growth, and strengthening customer relationships while collaborating with support, onboarding, sales, product, engineering, and marketing teams.\nWhat You'll Do\nProactively engage with current customers to understand their needs and identify upsell and expansion opportunities.\n\nServe as a trusted advisor and guide customers through pricing changes and account transitions.\n\nBuild strong customer relationships and encourage referrals and customer advocacy.\n\nLeverage existing customer success to generate new business through referrals and strategic partnerships.\n\nOwn specific customer accounts and proactively manage their ongoing needs.\n\nConduct Quarterly Business Reviews and identify usage-based upgrade opportunities.\n\nPartner with Sales on customer handoffs and revenue-growth strategies.\n\nCollaborate with Product and Engineering to enhance customer satisfaction and retention.\n\nCoordinate with Marketing on referral and upsell campaigns.\n\nDrive renewals, account expansion, referrals, and lead generation within existing accounts.\n\nRequirements\nAbout You\nPreferably a Bachelor's degree in Business, Communications, Sales/Marketing, or a related field.\n\n3-5 years of experience in account management in a technical profession.\n\nField experience in child advocacy, child protective services, legal, or law enforcement is preferred.\n\nProven track record of developing and executing successful account growth and retention strategies.\n\nStrong understanding of field service operations and sales processes within the public sector, legal, law enforcement, and/or social services.\n\nStrong relationship-management and strategic-selling skills.\n\nExcellent written and verbal communication skills.\n\nProficiency with CRM systems, such as HubSpot, and sales automation tools.\n\nAnalytical mindset with the ability to interpret data and make data-driven decisions.\n\nAbility to work collaboratively in a fast-paced, team-oriented environment.\n\nProactive, customer-centric, and goal-oriented approach.\n\nCustomer-first mentality with a passion for solving industry-specific challenges.","description_format":"text","description_chars":3013,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Law Enforcement"],"lifecycle":[{"event":"open","at":"2026-09-26T08:24:47Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.434,"p_room":0.578,"age_days":9,"expected_fill_days":7,"reasons":["conf:7","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guardify-account-manager","json_url":"https://alion.io/job/guardify-account-manager.json","meta":{"generated_at":"2026-09-29T02:07:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1757,"day_limit":5000,"remaining_today":3243,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}