{"id":1292640,"url":"https://alion.io/job/guardify-product-operations-lead","title":"Product Operations Lead","company":{"id":2036023,"name":"Guardify","domain":"guardify.com","url":"https://alion.io/company/guardify","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":141000,"max_usd":255000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":649},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-18T21:47:07Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-28T15:25:34Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Guardify\nGuardify helps criminal justice ecosystems with technology that accelerates justice and healing for survivors of crime. We are a mission-driven, rapidly growing startup and sustainable social enterprise. Today, we offer a cloud-based platform for digital evidence management, case management, and capture-giving customers one place to secure evidence, run cases, and record what matters.\nAbout the Role\nAs our Product Operations Lead, you will build and lead Product Operations at Guardify. You will be accountable for four key outcomes: support, onboarding, adoption and activation, and customer experience.\nThis is a player-coach role. You’ll define the function, hire and develop the team, and stay actively involved in escalations, onboarding, data, and customer needs. You’ll report to the Director of Product and work closely with Product, Engineering, Sales, and Customer Success.\nWhat You’ll Do\nBuild and lead the Product Operations function and team.\n\nOwn the onboarding and migration process from intake through training and handoff.\n\nImprove customer activation and ensure customers are getting value from the product.\n\nBuild scalable processes for single-site through statewide implementations.\n\nOwn support expectations, routing, escalation paths, and follow-through.\n\nServe as an escalation point for complex customer needs.\n\nTurn customer feedback and support trends into actionable product improvements.\n\nPartner with Product Managers to move customer insights into the roadmap.\n\nBuild internal tooling and automation that enables a small team to support a growing customer base.\n\nEstablish operating cadences across Product, Engineering, Sales, and go-to-market teams.\n\nUse data to identify problems, diagnose root causes, and measure improvements.\n\nIncorporate AI and agentic tools into Product Operations workflows.\n\nRequirements\nWhat We’re Looking For\n4-7 years of experience in product operations, implementation, customer operations, product management, or technical program management.\n\nExperience building systems or processes rather than simply inheriting them.\n\nExperience leading onboarding or implementation within a B2B software company.\n\nLeadership experience or demonstrated ability to influence and lead others.\n\nStrong problem-solving and root-cause analysis skills.\n\nComfortable working directly with data, including migration mapping, spreadsheets, and pipeline reporting.\n\nStrong written and verbal communication skills, including the ability to navigate challenging customer conversations.\n\nComfortable working in ambiguity and building new functions and processes from scratch.\n\nHands-on mindset with a willingness to solve problems directly.\n\nMission-driven and motivated by work that impacts customers and communities.\n\nNice to Have\nExperience with sensitive or complex data migrations.\n\nExperience in justice, govtech, public sector, healthcare, or other mission-critical software.\n\nFamiliarity with digital evidence, case management, or Child Advocacy Center workflows.\n\nExperience building internal tools using SQL, Python, or low-code platforms.\n\nExperience using or building AI-assisted tools.\n\nExperience with multi-site or statewide rollouts.\n\nExperience supporting products with a hardware component.","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Law Enforcement"],"lifecycle":[{"event":"open","at":"2026-09-26T08:24:47Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.515,"p_room":0.578,"age_days":9,"expected_fill_days":8,"reasons":["conf:7","win:tail"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guardify-product-operations-lead","json_url":"https://alion.io/job/guardify-product-operations-lead.json","meta":{"generated_at":"2026-09-29T00:14:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":194,"day_limit":5000,"remaining_today":4806,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}