{"id":1717724,"url":"https://alion.io/job/guest-services-front-desk-agent-2","title":"Front Desk Agent","company":{"id":2455564,"name":"Guest Services","domain":"guestservices.com","url":"https://alion.io/company/guestservices-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naples, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":7484},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-10-02T19:24:10Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T20:06:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Compensation Amount:\n24.50 USD HourlyJob Summary:\nThe Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.Job Description:\nESSENTIAL FUNCTIONS\nProvide administrative, reception and program support to management and staff. \nManage phone activity including providing general knowledge to callers.\nManage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.\nRegister and assign rooms to guests. \nProvide quotes for room rates and up-sell the guest when possible. \nAssist in coordinating the Front Desk and the Housekeeping Department.\nVerify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. \nEnsure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.\nResponds to guest inquiries. \nResolves guest complaints within scope of authority, otherwise refer the matter to the management.\nMaintain awareness of safety issues, and report them immediately to your manager.\nSKILL AND KNOWLEDGE REQUIREMENTS INCLUDE\nHigh School Diploma preferred. Minimum of at least 16 years of age.\nClerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.\nComputer proficiency.\nDemonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.\nAbility to arrange and coordinate schedules for reservations. \nExcellent interpersonal, administrative, telephone and other communications skills.\nPHYSICAL AND MENTAL REQUIREMENTS\nMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. \nLifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.\nAbility to stand for the entire work day and to climb steps regularly.\nAbility to sit at a desk and monitor phones for extended amounts of time. \nAbility to withstand temperatures in indoor and outdoor environments. \nReading and writing work-related documents in English.\nSpeech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.\nConstantly communicates and receives verbal communication with other employees in a fast-paced environment.\nPhysical presence at the job site is essential to perform job duties. \nEQUIPMENT USED\nTypical office equipment (computers, phone system, fax, copiers, scanners, among others).\nReservations system. POS system.\nFounded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.\nGuest Services, Inc. is an Equal Opportunity employer. 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