{"id":1424925,"url":"https://alion.io/job/guestservices-front-desk-supervisor-big-sur","title":"Front Desk Supervisor - Big Sur","company":{"id":2455564,"name":"Guest Services","domain":"guestservices.com","url":"https://alion.io/company/guestservices-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":33,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Big Sur, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true},{"name":"Speech Recognition","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-19T08:09:57Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Compensation Amount:\n20.00 USD HourlyJob Summary:\nStart Date for this position is March 16th, 2026The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.\nJob Description:\nESSENTIAL FUNCTIONS\nReceive direction from the Operations Manager and/or General Manager to assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.\nAnticipate and address guest issues and establish proactive processes to promote guest satisfaction.\nRespond to guest inquiries and resolve customer complaints in a timely manner.\nOversee the daily shift briefing process for department, ensuring all employees on shift are familiar with VIP guests' in-house/arriving/departing, any significant events on property, and any other pertinent information.\nUnderstand and enforce the hotel company credit policies, account for all cash, and make deposits in accordance with hotel and company policies.\nEnsure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.\nLead and support the resolution of Guest accounting inquiries or concerns and assist in the coordination, communication and planning for daily house activities and event billing requirements in collaboration with Accounting and Sales departments.\nMaintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify management of all unusual events, circumstances, or other safety or quality control issues.\nRepresent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.\nOversees front desk and lobby area.\nAssist in coordinating the Front Desk and the Housekeeping Department during events and other related duties.\nSKILL AND KNOWLEDGE REQUIREMENTS INCLUDE\nHigh School Diploma.\nClerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.\nBilingual is a plus (English/Spanish).\nComputer proficiency with the ability to utilize MS Outlook, Word, and Excel.\nDemonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.\nAbility to arrange and coordinate schedules for reservations.\nExcellent interpersonal, administrative, telephone and other communications skills.\nPHYSICAL AND MENTAL REQUIREMENTS\nMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.\nBend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.\nLifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.\nAbility to stand for the entire work day and to climb steps regularly.\nReading and writing work-related documents in English.\nSpeech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.\nConstantly communicates and receives verbal communication with other employees in a fast-paced environment.\nPhysical presence at the job site is essential to perform job duties.\n\nEQUIPMENT USED\nTypical office equipment (computers, phone system, fax, copiers, scanners, among others).\nReservations and POS systems.\nFounded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.\nGuest Services, Inc. is an Equal Opportunity employer. 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