{"id":1424958,"url":"https://alion.io/job/guestservices-host","title":"Host","company":{"id":2455564,"name":"Guest Services","domain":"guestservices.com","url":"https://alion.io/company/guestservices-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":34,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wakulla Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":180000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Speech Recognition","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-22T13:36:21Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Compensation Amount:\n14.00 USD HourlyJob Summary:\nThe Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner.Job Description:\nESSENTIAL FUNCTIONS\nGreet customers in a positive and welcoming manner. Acknowledge customers in a friendly manner upon their exit, inviting them to return.\nAnticipate the customers’ needs, and respond appropriately with a sense of urgency.\nAnswer telephone and direct calls where necessary. Make reservations, answer questions, and give directions patiently and warmly. \nEscort customers to their tables and assist in seating; present menus according to unit guidelines. \nResolve customer issues, ensuring customer satisfaction. Alert management when needed. \nClean and organize lobby area and host stand. \nComplete closing duties as assigned.\nBe familiar with all unit services/features and local attractions/activities to respond to customers’ questions accurately.\nMaintain awareness of safety issues, and report them immediately to your manager.\nSKILL AND KNOWLEDGE REQUIREMENTS INCLUDE\nPartial High School education; High School Diploma/G.E.D. equivalent preferred.\nStrong customer service abilities; actively looks for ways to assist customers and coworkers. \nAbility to recognize when a problem has occurred and communicate it to management.\nAbility to remain organized and ability to multi-task in a fast-paced environment. \nPHYSICAL AND MENTAL REQUIREMENTS\nMoving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. \nLifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.\nAbility to stand for the entire work day. \nClimbing steps regularly. \nWithstanding temperature extremes in freezer, refrigerator walk-in and grill areas.\nReading and writing work-related documents in English.\nSpeech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.\nConstantly communicates and receives verbal communication with other employees in fast-paced unit.\nPhysical presence at the job site is essential to perform job duties. \nEQUIPMENT USED\nTouch-screen computer. \nReservations system. \nMulti-line telephone.\nCleaning supplies.\nFounded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.\nGuest Services, Inc. is an Equal Opportunity employer. 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