{"id":2494035,"url":"https://alion.io/job/guesty-customer-success-manager","title":"Customer Success Manager","company":{"id":1777275,"name":"Guesty","domain":"guesty.com","url":"https://alion.io/company/guesty","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":238},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T04:17:51Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T09:19:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.\nWith a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.\nWe’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.\nIf you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.\nWe are seeking a talented and motivated CSM join our team!\nResponsibilities\nManage relationships and serve as a trusted advisor to Guesty’s high-value customers.\nServe as a subject matter expert on the Guesty Platform.\nIdentify and understand customer business drivers to increase engagement with Guesty’s product offerings.\nRecommend strategic solutions and best practices to address specific customer business needs.\nAct as the primary escalation point for customer concerns regarding all Guesty products and services.\nNegotiate commercial terms for new product upsells and contract renewals.\nManage complex and ambiguous customer situations through effective cross-departmental collaboration.\nMaintain deep industry knowledge of the short-term rental market, particularly within the Americas.\nAdvocate for customer needs to drive internal product enhancements.\nDevelop and execute success plans to maximize customer growth and retention.\nDeliver comprehensive training on new and existing platform features.\nTroubleshoot and resolve technical issues effectively.\nRequirements\n2+ years of experience in Customer Success or Account Management within a complex SaaS environment.\nStrong technical acumen and robust analytical skills.\nExcellent interpersonal and internal communication skills.\nAbility to quickly master new products and evolving technologies.\nA professional, patient, and engaging demeanor.\nProven ability to multitask and manage competing priorities across multiple accounts.\nGenuinely passionate about driving client success.\nExperience working with distributed teams and remote clients.\nWillingness to travel occasionally within the United States, Canada, and to the R&D center in Israel.\nExperience in the hospitality or property management industry is a distinct advantage.\nNative-level English proficiency is required.\nFluency in Spanish is a significant plus.\nCompensation range- 75-95k OTE annually.\n*Exact compensation may vary based on skills, experience, and location.*\nBenefits and Perks\nEmployees also receive access to the following benefits:\nHealth, dental, vision, life, and disability insurance\n401(k) Retirement Savings Plan & Employer Match\nPaid time off\nAll new employees receive a comprehensive virtual onboarding experience.\nProfessional development opportunities\nGuesty is proud to be an Equal Opportunity Employer. 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