{"id":3538514,"url":"https://alion.io/job/guesty-smb-customer-success-manager-2","title":"SMB Customer Success Manager","company":{"id":1777275,"name":"Guesty","domain":"guesty.com","url":"https://alion.io/company/guesty","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:37:17Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T13:05:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nGuesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works - from guest experience to business growth.\nWith a powerful suite of features and integrations with 150+ industry partners - including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more - Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.\nWe’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.\nIf you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.\nAs a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.\nResponsibilities\nResponsibilities\nManage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.\nAnalyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.\nServe as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.\nCollaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.\nMaintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.\nRequirements\nRequirements:\n2+ years of account management experience in complex SaaS software\nLanguages: Fluent English and Spanish are required; additional languages would be a strong advantage.\nProven track record of meeting and exceeding sales quotas, negotiating contract terms, and closing deals to drive revenue growth.\nDemonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.\nAbility to work in a fast-paced environment and to be an outstanding team player.\nFamiliarity with CRM software (Salesforce preferred)\nHospitality or property management industry experience - an advantage\nKey Skills:\nExceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.\nExperience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.\nStrong organizational skills and the ability to manage multiple priorities and deadlines effectively.\nTechnical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.\nCollaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.","description_format":"text","description_chars":3195,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Vacation Rentals","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-30T18:29:55Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:1","wave","velocity","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/guesty-smb-customer-success-manager-2","json_url":"https://alion.io/job/guesty-smb-customer-success-manager-2.json","meta":{"generated_at":"2026-11-01T17:04:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777275},"rest":"https://alion.io/mcp/rest/get_company?id=1777275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguesty-smb-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguesty-smb-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguesty-smb-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guesty-smb-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguesty-smb-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3538514}},{"tool":"search_jobs","arguments":{"company":"guesty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3538514},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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