{"id":4073834,"url":"https://alion.io/job/guidehouse-associate-director-4","title":"Associate Director","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":140,"ghost_share":0,"stale_share":0.736,"repost_share":0.029,"time_to_fill_p50_days":29,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:38:45Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:38:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Family:\nEBO Management Information System (India)Travel Required:\nUp to 25%Clearance Required:\nNoneWhat You Will Do:\nStrategic & Operational Leadership\nDevelop and execute operational strategies to support client objectives, business growth, scalability, and continuous improvement initiatives.\nDrive operational excellence through effective resource planning, performance management, risk mitigation, and governance frameworks.\nProvide leadership and governance across multiple Financial operations, Quality Control, and related compliance functions.\nClient & Stakeholder Management\nServe as the primary leadership contact for client stakeholders and executive sponsors.\nLead governance discussions, business reviews, operational performance updates, and strategic planning sessions.\nBuild strong partnerships with Compliance, Risk, Quality, Training, Workforce Management, Talent Acquisition, and Operations leadership teams.\nManage client escalations and ensure timely resolution of operational, compliance, and service-related concerns.\nOperational Performance & Delivery Governance\nEnd-to-end project delivery, stakeholder management, roadmap planning, Risk management, governance, and reporting, Cross-functional team leadership\nData analysis, data profiling, and trend identification, Data-driven decision-making and performance optimization, KPI definition, dashboards, and reporting\nReview performance trends and develop action plans to address operational risks, capacity challenges, quality concerns, and productivity gaps.\nLead business reviews using data-driven insights and operational analytics.\nPeople Leadership & Talent Development\nLead Managers, Supervisors, Team Leads, Quality leaders, and support functions across multiple operational teams.\nCreate leadership succession plans and develop future people leaders through coaching, mentoring, and structured development programs.\nFoster a high-performance culture focused on accountability, employee engagement, inclusion, and continuous improvement.\nPartner with HR and Talent Acquisition to support hiring, workforce planning, retention, and leadership development initiatives.\nTransformation & Continuous Improvement\nIdentify opportunities for process optimization, automation, productivity enhancement, and operating model improvements.\nDrive Lean, Six Sigma, and continuous improvement initiatives to enhance efficiency, quality, and customer outcomes.\nSupport transitions, migrations, new client implementations, and business expansion programs.\nReporting & Executive Governance\nDevelop and present executive-level dashboards, business reviews, operational scorecards, risk assessments, staffing plans, and strategic recommendations.\nProvide regular updates to senior leadership on performance, risks, growth opportunities, and operational health.\nDrive governance forums, steering committee discussions, and leadership reviews.\nWhat You Will Need:\nBachelor's degree required.\nMBA or Master's degree in Business Administration, Operations Management, Finance, or a related discipline preferred.\n15+ years of overall experience in Operations, Delivery Management, Business Operations, or related functions.\nMinimum 5+ years of experience in a senior leadership capacity, leading large scale or complex operations.\nProven experience managing multiple operational functions and large teams including mentoring and performance management for at least 3+ years.\nStrong experience in delivery governance, workforce/resource management, operational performance, and stakeholder management.\nDemonstrated experience in managing senior and executive stakeholders.\nExperience driving operational transformation, process improvement, automation, and organizational change initiatives.\nExperience supporting transitions, business growth, workforce scaling, or operating model changes.\nStrong experience working across global delivery models and cross-functional organizations.\nWhat Would Be Nice To Have:\nStrong attention to detail with a focus on quality, compliance, and operational accuracy.\nLean Six Sigma Green Belt or Black Belt\nDemonstrated ability to drive continuous process improvements, including automation initiatives.\nAbout Guidehouse India\nAt Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.\nAcross our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.\nWe continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.\nWhat We Offer\nAt Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.\nOur benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.\nOur comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.\nImportant Fraud Notice\nAll official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.\nContact Us\nIf you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at . All information you provide will be kept confidential and used only as required to support the recruitment process.\nTo learn more about Guidehouse in India, visit www.guidehouse.com/india.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. 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