{"id":1129719,"url":"https://alion.io/job/guidehouse-dlp-pricing-help-desk","title":"DLP Pricing Help Desk","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":101,"ghost_share":0.01,"stale_share":0.653,"repost_share":0.01,"time_to_fill_p50_days":21,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T10:12:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Family:\nCustomer Service GeneralTravel Required:\nUp to 10%Clearance Required:\nActive Public TrustWhat You Will Do:\nResponsible for responding to various inquiries that may include facilitating registration referrals to classes, programs, screenings and assist with physician referrals. Explains the organization's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members. Assists staff in preparing reports.\nUser Support: Answer incoming calls, emails, and chat messages for technical assistance.\nTroubleshooting: Diagnose and resolve hardware, software, and printer issues using diagnostic tools and remote-control software.\nExcellent time management and organizational skills.\nTicket Management: Log, track, and update all support requests in the ticketing system with clear notes.\nAccount Administration: Perform basic user management tasks like password resets and access provisioning.\nEscalation: Route complex or unresolved issues to Tier 2/Tier 3 IT specialists.\nDocumentation: Create and maintain user guides, FAQs, and internal troubleshooting knowledge base articles.\nWhat You Will Need:\nHigh School Diploma or GED are required\n1 year of relevant experience in Finance\nTechnical Knowledge: Familiarity with Windows/macOS operating systems, Microsoft Office, and basic networking (LAN/VPN).\nStrong verbal and written skills with the ability to explain technical ideas in simple terms.\nClient Service: High patience, empathy, and a problem-solving attitude.\n What Would Be Nice To Have:\n2-3 years of experience in an IT support or client service role\nAssociate’s/Bachelor’s degree in IT or certifications (like CompTIA A+ or Microsoft Fundamentals)\n What We Offer:\nGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.\nBenefits include:\nMedical, Rx, Dental & Vision Insurance\n\nPersonal and Family Sick Time & Company Paid Holidays\n\nPosition may be eligible for a discretionary variable incentive bonus\n\nParental Leave\n\n401(k) Retirement Plan\n\nBasic Life & Supplemental Life\n\nHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts\n\nShort-Term & Long-Term Disability\n\nTuition Reimbursement, Personal Development & Learning Opportunities\n\nSkills Development & Certifications\n\nEmployee Referral Program\n\nCorporate Sponsored Events & Community Outreach\n\nEmergency Back-Up Childcare Program\n\nAbout Guidehouse\nGuidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.\nGuidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.\nIf you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.\nAll communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.\nIf any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.","description_format":"text","description_chars":4601,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Email Security","Digital Government","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-23T01:15:49Z"}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:11","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guidehouse-dlp-pricing-help-desk","json_url":"https://alion.io/job/guidehouse-dlp-pricing-help-desk.json","meta":{"generated_at":"2026-09-29T03:57:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3728,"day_limit":5000,"remaining_today":1272,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}