{"id":1245633,"url":"https://alion.io/job/guidehouse-lead-trainer-voice-accent-3","title":"Lead Trainer – Voice & Accent","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":138,"ghost_share":0.007,"stale_share":0.616,"repost_share":0.022,"time_to_fill_p50_days":21,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:29:22Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-18T11:53:21Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Family:\nEBO Training (India)Travel Required:\nUp to 25%Clearance Required:\nNoneWhat You Will Do:\nConduct voice and accent training sessions for both new hires and existing employees.\nTrain participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.\nAssist employees with English language development and improvement of communication skills.\nCoach new hires during pre-process and communication training phases.\nSupport ongoing development through on-floor feedback and refresher sessions.\nCalibrate with Quality and Operations teams to promote continuous improvement.\nCustomize training content based on individual and team needs.\nMaintain training records, prepare progress reports, and share insights with stakeholders.\nMonitor calls and provide feedback to agents on the floor.\nStay updated with industry trends and training techniques.\nCreate plans of action for the bottom quartile and ensure their advancement along the learning curve.\n What You Will Need:\nExcellent command of the English language, both spoken and written.\nStrong knowledge of American or neutral accent (as applicable).\nMinimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.\nProven experience in training delivery, curriculum development, and feedback handling.\nExceptional presentation, facilitation, and coaching abilities.\nGood interpersonal skills and ability to work effectively with diverse teams.\nAbility to motivate, engage, and coach trainees at various skill levels.\nExperience with Learning Management Systems (LMS), MS Office, and remote training platforms.\nFlexibility to work in US shift timings and adapt to changing schedules.\nHands-on experience facilitating training sessions tailored to B2B operational workflows.\nHands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.\nWhat Would Be Nice To Have:\nCertification in Voice and Accent training.\nExposure to international voice processes.\nAbout Guidehouse India\nAt Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.\nAcross our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.\nWe continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.\nWhat We Offer\nAt Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.\nOur benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.\nOur comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.\nImportant Fraud Notice\nAll official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.\nContact Us\nIf you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at . All information you provide will be kept confidential and used only as required to support the recruitment process.\nTo learn more about Guidehouse in India, visit www.guidehouse.com/india.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. 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