{"id":1194690,"url":"https://alion.io/job/guidehouse-operations-support-specialist-healthcare-monday-through-friday-onsite","title":"Operations Support Specialist - Healthcare - Monday through Friday Onsite","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":96,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lewisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":747},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T18:32:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T02:22:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Family:\nPatient Account RepresentativeTravel Required:\nUp to 10%Clearance Required:\nNoneThe PFSOperations and Support Representative is responsible for supporting Patient Financial Services in daily operations, reporting, Explanation of Benefits review, and special projects. This position will also perform all job-related duties as assigned.\nThis is a full-time, Monday - Friday position based at the Centralized Business Office in Lewisville TX . Work schedule is Monday through Friday working between the hours of 8:00 AM - 5:00 PM CT.\nCopying\nFaxing\nPrinting\nUploading\nEOB Review\nProcess incoming and outgoing correspondence\nSpecial projects\nUpdate patient address in client system\nPosting correspondence in client system\nOutgoing Mail Processes\nDuties and Responsibilities\nDocument and distribute all business-related requests and correspondence from patients and insurance companies.\nProcess all outgoing correspondence daily.\nRetrieve and complete all designated requests.\nComplete all assigned projects in a timely manner.\nCommunicate to Guidehouse management areas of concern or areas of improvement.\nComplete all internal requests.\nComplete all copying and printing requests for Patient Financial Services.\nUpdate patient demographic and insurance information.\nReview EOB’s\nPerform special projects to identify, and reconcile, payer specific issues. \nWhat You Will Need\nHigh School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.\n0-2+ years work experience in a healthcare, business, retail, customer service setting.\nWhat Would Be Nice to Have\nPC skills in a Windows environment.\nKnowledge and utilization of desktop applications to include Word and Excel is helpful.\nAbility to initiate and follow through on projects and work independently.\n What We Offer:\nGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.\nBenefits include:\nMedical, Rx, Dental & Vision Insurance\n\nPersonal and Family Sick Time & Company Paid Holidays\n\nPosition may be eligible for a discretionary variable incentive bonus\n\nParental Leave\n\n401(k) Retirement Plan\n\nBasic Life & Supplemental Life\n\nHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts\n\nShort-Term & Long-Term Disability\n\nTuition Reimbursement, Personal Development & Learning Opportunities\n\nSkills Development & Certifications\n\nEmployee Referral Program\n\nCorporate Sponsored Events & Community Outreach\n\nEmergency Back-Up Childcare Program\n\nAbout Guidehouse\nGuidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.\nGuidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.\nIf you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.\nAll communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.\nIf any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.","description_format":"text","description_chars":4672,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education"],"lifecycle":[{"event":"open","at":"2026-09-24T18:32:45Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:1","agency","win:early","comp:junior,brand"],"computed_at":"2026-09-25T04:00:08Z"},"pay":null,"html_url":"https://alion.io/job/guidehouse-operations-support-specialist-healthcare-monday-through-friday-onsite","json_url":"https://alion.io/job/guidehouse-operations-support-specialist-healthcare-monday-through-friday-onsite.json","meta":{"generated_at":"2026-09-25T04:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4318,"day_limit":5000,"remaining_today":682,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}