{"id":2560309,"url":"https://alion.io/job/guidehouse-team-lead-great-start-hb","title":"Team Lead - Great Start (HB)","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":97,"ghost_share":0,"stale_share":0.691,"repost_share":0.01,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":176000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T20:25:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-23T08:41:53Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Family:\nBusiness OperationsTravel Required:\nUp to 10%Clearance Required:\nNoneWhat You Will Do:\nThe Great Start Team Lead/ Floater is an extension of a client’s business office staff as well as our in-house client specific training program. Representatives will perform any and all job-related duties as assigned. Representatives will provide training to staff members for all projects and positioned assigned to their role related to revenue cycle reimbursement. Under general supervision and according to established policies and procedures, performs a variety of duties related to customer service and self-pay recovery functions of Call Center Support Operation. Such duties may include, but are not limited to, the following: 1) assists manager and supervisor in coordinating all activities related to PFS Follow up 2) will serve as Subject Matter Expert in all areas of assigned client project(s), and 3) reviews work of and provides feedback and training to Patient Account Reps, and 4) assists in the implementation of standards and guidelines, and 5) answers questions and routinely assists employees in area and to ensure performance goals are met, 6) reviews reimbursement to ensure payments received are timely and accurate, and 7) performs other duties as assigned by direct supervisor\nMust be self-directed / self-motivated.\nGood communication and interpersonal skills.\nAccount Review\nAppeals & Denials\nMedicare/Medicaid\nInsurance Follow-up\nCustomer Service\nBilling\nUB-04 & CMS 1500\nReporting\nTraining\nSubject Matter Expert and remains current in all areas of designated project/client, including client host system and imaging systems, internal host system - METRIX, internal vendor systems and call center platforms\nComplete all business-related requests and correspondence from patients and insurance companies. Reviews work of team members and provides training and feedback as needed.\nAudits patient accounts as requested Assists management with coordinating activities.\nTrain new employees and facilitates project specific refresher training sessions\nPerforms functions assigned by Supervisor/Manager to ensure team objectives are met.\nManages and reports on task dashboard and work queue (desk) daily/weekly/monthly\nProvide continuing education for current employees.\nAssists employees and answers questions to make certain team’s performance goals are met.\nAssists in the implementation of standards and guidelines.\nPrepares daily productivity, call and payment reports\nProvides timely feedback to appropriate management\nWhen working AR responsible for working on up to 40 Accounts Per Day\nComplete all assigned projects in a timely manner. \nAssist client and patients in all requested tasks.\nCommunicate to Guidehouse management areas of concern or areas of improvement. \nProvide client specific training for patient account representatives\nReview and update production reporting\nClient Responsibility\nResearch and respond to all patient inquiries received by telephone and mail.\nUpdate patient demographic information and initiate account adjustments.\nTry to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.\nWhat You Will Need:\nHigh School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED\n8 years working within the following sectors: healthcare, insurance, business, finance or customer service.\nWorking knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.\nWhat Would Be Nice To Have:\nHB experience\nThree to five years of experience in the healthcare field.\nPC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.\nAbility to initiate and follow through on projects and work independently with minimal supervision required.\n What We Offer:\nGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.\nBenefits include:\nMedical, Rx, Dental & Vision Insurance\n\nPersonal and Family Sick Time & Company Paid Holidays\n\nPosition may be eligible for a discretionary variable incentive bonus\n\nParental Leave\n\n401(k) Retirement Plan\n\nBasic Life & Supplemental Life\n\nHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts\n\nShort-Term & Long-Term Disability\n\nTuition Reimbursement, Personal Development & Learning Opportunities\n\nSkills Development & Certifications\n\nEmployee Referral Program\n\nCorporate Sponsored Events & Community Outreach\n\nEmergency Back-Up Childcare Program\n\nAbout Guidehouse\nGuidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.\nGuidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.\nIf you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.\nAll communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.\nIf any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.","description_format":"text","description_chars":6780,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-14T20:25:21Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 24 · green card filings: 14","filings_12m":24,"filings_prev_12m":23,"green_card_filings_12m":14,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["conf:45","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/guidehouse-team-lead-great-start-hb","json_url":"https://alion.io/job/guidehouse-team-lead-great-start-hb.json","meta":{"generated_at":"2026-10-25T12:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4179},"rest":"https://alion.io/mcp/rest/get_company?id=4179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidehouse-team-lead-great-start-hb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidehouse-team-lead-great-start-hb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidehouse-team-lead-great-start-hb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidehouse-team-lead-great-start-hb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidehouse-team-lead-great-start-hb"}]}