{"id":1245635,"url":"https://alion.io/job/guidehouse-user-support-specialist","title":"User Support Specialist","company":{"id":4179,"name":"Guidehouse","domain":"guidehouse.com","url":"https://alion.io/company/guidehouse","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":97,"ghost_share":0.01,"stale_share":0.66,"repost_share":0.01,"time_to_fill_p50_days":21,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98000,"max":163000,"currency":"USD","period":"year","gross":null,"usd_annual":163000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T17:29:22Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T01:29:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Family:\nOperational Effectiveness ConsultingTravel Required:\nUp to 10% Clearance Required:\nActive Top Secret SCI (TS/SCI)What You Will Do:\nAs a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.\nWhat You Will Need:\nAn ACTIVE and MAINTAINED \"TOP SECRET/SCI (TS/SCI)\" Federal or DoD security clearance.Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.\n\nBachelor's degree\nSIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to: Practical and operational intelligence experience\nCollection and/or analysis as an intelligence professional\nUnderstanding of TCPED process\n\nWhat Would Be Nice To Have:\nAn ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph\nEIGHT (8) or more years experience as an OSINT Analyst\nExperience in technical training, data visualization, or IC engagement support\nThe annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.\n What We Offer:\nGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.\nBenefits include:\nMedical, Rx, Dental & Vision Insurance\n\nPersonal and Family Sick Time & Company Paid Holidays\n\nPosition may be eligible for a discretionary variable incentive bonus\n\nParental Leave and Adoption Assistance\n\n401(k) Retirement Plan\n\nBasic Life & Supplemental Life\n\nHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts\n\nShort-Term & Long-Term Disability\n\nStudent Loan PayDown\n\nTuition Reimbursement, Personal Development & Learning Opportunities\n\nSkills Development & Certifications\n\nEmployee Referral Program\n\nCorporate Sponsored Events & Community Outreach\n\nEmergency Back-Up Childcare Program\n\nMobility Stipend\n\nAbout Guidehouse\nGuidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.\nGuidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.\nIf you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.\nAll communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.\nIf any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.\nGuidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.","description_format":"text","description_chars":4780,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-25T17:29:22Z"}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.624,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":163000,"is_top_pay":true},"html_url":"https://alion.io/job/guidehouse-user-support-specialist","json_url":"https://alion.io/job/guidehouse-user-support-specialist.json","meta":{"generated_at":"2026-10-01T03:01:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2480,"day_limit":5000,"remaining_today":2520,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}