{"id":2498290,"url":"https://alion.io/job/guideline-customer-success-manager","title":"Customer Success Manager","company":{"id":4430178,"name":"Guideline","domain":"guideline.co.il","url":"https://alion.io/company/guideline-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bnei Brak, 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experience throughout the customer lifecycle.\nThis role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.\nResponsibilities:\nGuide new customers through the onboarding process and implementation.\nMonitor product usage and identify gaps, challenges, or opportunities for improvement\nProactively engage with customers to improve adoption, retention, and overall value\nWork closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)\nCoordinate and refer customers to relevant training sessions based on their needs\nWork with CRM systems and reports to track activity, manage processes, and ensure follow-up\nHandle customer inquiries and provide professional, service-oriented support\nShare insights and feedback from customers with relevant teams (Product / Development 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