{"id":2498291,"url":"https://alion.io/job/guideline-junior-product-support-specialist","title":"Junior Product Support Specialist","company":{"id":4430178,"name":"Guideline","domain":"guideline.co.il","url":"https://alion.io/company/guideline-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ramat Gan, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-04T07:03:53Z","employer_posted_date":"2026-05-04","last_verified_at":"2026-10-27T19:58:25Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":175},"description":"Description\nHashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.\nWe are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products\nKey Responsibilities:\nManage client onboarding and ensure smooth, effective use\nInvestigate and resolve first and second-level technical incidents\nPerform in-depth troubleshooting and identify underlying issues\nSupport customers through phone, email, and other communication channels\nWork with R&D on system-level problems\nRequirements\nStrong technological skills and the ability to quickly learn and work with software systems\nClear and professional communication skills\nStrong customer orientation and service mindset\nThis is a full-time position, 9:00-18:00.\nThe role is hybrid, offering flexible and convenient working hours.\nOur offices are located in central Israel.","description_format":"text","description_chars":937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:19:20Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.173,"p_room":0.28,"age_days":175,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/guideline-junior-product-support-specialist","json_url":"https://alion.io/job/guideline-junior-product-support-specialist.json","meta":{"generated_at":"2026-10-27T20:30:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430178},"rest":"https://alion.io/mcp/rest/get_company?id=4430178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguideline-junior-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguideline-junior-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguideline-junior-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guideline-junior-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguideline-junior-product-support-specialist"}]}