{"id":3098438,"url":"https://alion.io/job/guidepoint-client-service-coordinator-2","title":"Client Service Coordinator","company":{"id":58600,"name":"Guidepoint","domain":"guidepoint.com","url":"https://alion.io/company/guidepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":22,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T16:41:52Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T10:25:17Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview: \nThe Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.\nThis is a hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office. \nWho We Are:\nTeam-oriented and collaborative\nHard-working professionals who strive for excellence\nHands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint\nWhat you will own:\nResponsible for scheduling bulk telephone consultations for client service teams\nManage multiple client organization requests and respond within a timely manner\nCoordinate with advisors and clients to confirm telephone consultations\nLeave messages and follow up with Advisors to expedite scheduling projects\nMaintain an updated status of client telephone consultations\nQualify Advisors via questionnaire to confirm if they are appropriate for consultations\nFollow multiple work streams to help Project Managers organize client requests and track progress on projects\nAssist with ad-hoc requests\nExperience you will bring:\n1-3 years of previous work experience dealing in a high call volume environment\nAI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication\nAbility to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment\nCuriosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service\nWork authorization required\nSkills you will bring:\nAttention to detail and excellent follow-up skills required\nStrong aptitude for developing systems of organization\nExcellent time management skills and able to multi-task\nAbility to work as part of a team and independently\nExcellent sense of urgency and responsiveness\nWhat We Offer:\nThe annual base salary for this position is $50,000.\nYou will also be eligible for the following benefits:\n15 PTO Days, 10 legal holidays, and 5 sick days\nComprehensive Medical, dental, and vision plans\n10% 401(k) match, life insurance, paid time-off and parental leave plans\nCommuter benefits and a corporate gym rate\nDevelopment opportunities through the LinkedIn Learning platform\nFriday happy hour, “Summer Fridays”, and free snacks\nCasual work environment, team building, and other social events\nOption to be full-time remote \nAbout Guidepoint: \nGuidepoint powers end-to-end research workflows for the world’s best research teams.\nBacked by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.\nAt Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.\nBase salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.\nCompensation\n$50,000—$50,000 USD","description_format":"text","description_chars":3949,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-22T16:52:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":77,"reasons":["conf:3","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/guidepoint-client-service-coordinator-2","json_url":"https://alion.io/job/guidepoint-client-service-coordinator-2.json","meta":{"generated_at":"2026-10-29T10:44:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58600},"rest":"https://alion.io/mcp/rest/get_company?id=58600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidepoint-client-service-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidepoint-client-service-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidepoint-client-service-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidepoint-client-service-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidepoint-client-service-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3098438}},{"tool":"search_jobs","arguments":{"company":"guidepoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3098438},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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