{"id":233035,"url":"https://alion.io/job/guidepoint-client-success-manager-emea","title":"Senior Associate Client Success- EMEA","company":{"id":58600,"name":"Guidepoint","domain":"guidepoint.com","url":"https://alion.io/company/guidepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":19,"ghost_share":0,"stale_share":0.526,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T13:34:10Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-11T05:29:23Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Overview:\nGuidepoint Insights is an events-based primary research platform that helps our clients leveragethe Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions. \nPlay a vital role in Guidepoint’s success. \nGuidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention. \nThis is a hybrid role located in London. \nWhat You'll Do: \nServe as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders\nDevelop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content\nMonitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings\nCollaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion\nAcquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts \nWhat You Have: \nBachelors or masters degree from an accredited University \n2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital\nUnderstanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas\nExcellent communication skills, with the ability to distill complex issues into clear and concise messages\nIntellectual curiosity, adaptability, and a team-first collaborative approach\nDemonstrated ability to work both independently and as part of a team, with a commitment to delivering results \nWhat We Offer:\nCompetitive salary, bonus and benefits\nExcellent medical coverage through BUPA\nExcellent professional development opportunities\nSupportive culture that celebrates and rewards success\nMonthly Happy Hour, Social Events, Summer Fridays\nYear-round company sponsored sports and team building events\nInformal work environment\nEmployee Assistance Programs\nVolunteer days\nAbout Guidepoint: \nGuidepoint powers end-to-end research workflows for the world’s best research teams.\nBacked by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.\nAt Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-05T09:54:48Z"},{"event":"open","at":"2026-10-05T08:52:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.597,"p_room":0.6,"age_days":70,"expected_fill_days":78,"reasons":["conf:0","stale_co","velocity","win:late","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/guidepoint-client-success-manager-emea","json_url":"https://alion.io/job/guidepoint-client-success-manager-emea.json","meta":{"generated_at":"2026-11-11T09:38:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58600},"rest":"https://alion.io/mcp/rest/get_company?id=58600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidepoint-client-success-manager-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidepoint-client-success-manager-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidepoint-client-success-manager-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidepoint-client-success-manager-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidepoint-client-success-manager-emea"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":233035}},{"tool":"search_jobs","arguments":{"company":"guidepoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":233035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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