{"id":233125,"url":"https://alion.io/job/guidepoint-coordinator-client-service","title":"Coordinator, Client Service","company":{"id":58600,"name":"Guidepoint","domain":"guidepoint.com","url":"https://alion.io/company/guidepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":28,"ghost_share":0,"stale_share":0.321,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1543},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-22T15:42:14Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-09-27T00:03:24Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":127},"description":"Overview: \nThe Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.\nPlay a vital role in Guidepoint’s success.\nAs a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.\nThis is a hybrid position out of our Athens office.\nInterview Process:\nMeet your Guidepoint Recruiter!Initial Candidate Screen\n\nMeet the Guidepoint Team!Hiring Manager Interview\n\nInterview Process Outcome\nWho We Are:\nTeam-oriented and collaborative\nHard-working professionals who strive for excellence\nBuilt-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients\nHands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint\nGuidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.\nWhat You Will Own:\nResponsible for scheduling bulk telephone consultations for client service teams\nManage multiple client organization requests and respond within a timely manner\nCoordinate with advisors and clients to confirm telephone consultations\nLeave messages and follow up with Advisors to expedite scheduling projects\nMaintain an updated status of client telephone consultations\nQualify Advisors via questionnaire to confirm if they are appropriate for consultations\nFollow multiple work streams to help Project Managers and other team members across Athens to organize client requests and track progress on projects\nOngoing communication with experts to confirm availability\nManaging follow-up questions and clarifications\nAssist with ad-hoc requests\nExperience You Will Bring:\nCollege degree\n1-3 years of previous work experience dealing in a high-call volume environment\nAdministrative and/or client service experience\nSkills You Will Bring:\nAttention to detail and excellent follow-up skills required\nExcellent aptitude for developing systems of organization\nExcellent time management skills and able to multitask\nEffective organizational skills (e.g., using agendas, planning tools, etc.)\nPersuasion and influencing skills\nClear and professional communication with managers\nAbility to work as part of an international team and independently\nExcellent sense of urgency and responsiveness\nFluency in English\nWhat We Offer:\nCompetitive compensation\nPrivate health insurance\nEntrepreneurial environment, autonomy, and fast decisions\nInternational exposure to the global Guidepoint service teams\nCasual work environment\nSummer and winter team events\nAbout Guidepoint:\nGuidepoint powers end-to-end research workflows for the world’s best research teams.\nBacked by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.\nAt Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.","description_format":"text","description_chars":3786,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-05T09:54:48Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.559,"p_room":0.36,"age_days":126,"expected_fill_days":75,"reasons":["conf:6","velocity","win:tail","crowd:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guidepoint-coordinator-client-service","json_url":"https://alion.io/job/guidepoint-coordinator-client-service.json","meta":{"generated_at":"2026-09-27T03:35:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3372,"day_limit":5000,"remaining_today":1628,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}