{"id":164363,"url":"https://alion.io/job/guidepoint-it-support-associate","title":"IT Support Associate","company":{"id":58600,"name":"Guidepoint","domain":"guidepoint.com","url":"https://alion.io/company/guidepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":24,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"QuickBooks","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-18T07:03:07Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-16T13:46:10Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"Overview: \nWe are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.\nThis includes triaging hardware and software issues, network problems and other IT tasks as assigned.\nWhat You'll Do:\nProvide helpdesk support to a technical and non-technical staff in a Windows/MAC environment\nManagement of desktop systems, and applications (MS Office / Firefox, etc)\nSetting up and configuring new desktops and users \nTroubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)\nAvailable off hours to monitor and respond to support calls and alerts;\nPrinter management; Audio/Video devices\nProvide remote support to global users\nManage and support mobile devices\nInventory management\nMaintain a knowledge base, documentation and administration procedures\nResearch on new technology\nKnowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc)\nBasic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online\nWhat You Have:\nBachelor's Degree\n3-4 years of experience with IT Support in a corporate office environment\nPrevious internship/volunteering/extracurricular experience\nOS: Working knowledge of Windows OS. (Mac/Linux a plus)\nNetworking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory\nSecurity: Data & Network security\nNetwork/traffic security (file/folder, content filtering, etc)\nKnowledgeable in Spy/Malware/Virus vulnerabilities\nSpam filtering; Knowledge of messaging protocols\nHardware: Dell Laptops, Printers, Docking Stations, Monitors \nApplications: Basic Desktop applications,\nApplication deployment and updates as needed\nMicrosoft Suite, including Teams, O365 Office Suite \nData recovery tools, Microsoft Office, QuickBooks, etc\nTelecommunication\nSkills you will bring:\nAbility to work in a fast-paced, results-oriented environment\nExcellent time management and organizational skills\nOutgoing personality with the ability to speak with people at all professional levels\nIntellectual curiosity and desire to learn\nExcellent written and verbal communication skills in English \nDemonstrated ability to work both individually and as part of an international team\nWhat We Offer: \n14 annual leave days (PTO Days), 13 legal holidays, and 7 full paid sick days \nSocial insurances and housing fund \nShanghai CBD location, Bund Center with line 10 and line 14 metro\nFree snacks and beverages in the office, including free coffee \nCompetitive salary depending on experience. \nCasual work environment,\nMonthly birthday celebration, team building, and other social events \nEntrepreneurial environment, autonomy, and fast decisions\nInternational exposure to the global Guidepoint service teams\nSummer and winter team events \nAbout Guidepoint: \nGuidepoint powers end-to-end research workflows for the world’s best research teams.\nBacked by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process-from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.\nAt Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.","description_format":"text","description_chars":3866,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-08-18T07:03:07Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.524,"p_room":0.75,"age_days":58,"expected_fill_days":73,"reasons":["conf:1","stale_co","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/guidepoint-it-support-associate","json_url":"https://alion.io/job/guidepoint-it-support-associate.json","meta":{"generated_at":"2026-10-16T14:31:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58600},"rest":"https://alion.io/mcp/rest/get_company?id=58600"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidepoint-it-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidepoint-it-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidepoint-it-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidepoint-it-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidepoint-it-support-associate"}]}