{"id":233080,"url":"https://alion.io/job/guidepoint-research-manager-client-service","title":"Research Manager, Client Service","company":{"id":58600,"name":"Guidepoint","domain":"guidepoint.com","url":"https://alion.io/company/guidepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":22,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":77000,"period":"year","method":null,"sample_n":3321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-13T17:39:23Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-09T01:58:39Z","board_verified":true,"closed_at":null,"days_open":178,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":177},"description":"Overview: \nGuidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. \nBacked by a network of nearly 2 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.\nPlay a vital role in Guidepoint’s success. \nAs an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. \nWho We Are: \nTeam-oriented and collaborative\nHard-working professionals who strive for excellence\nBuilt-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients\nHands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint\nGuidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.\nWhat You Will Own: \nWork with Project Managers to develop strategies for satisfying each client project request\nUtilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered\nIdentify the best leads and invite them to join our network to participate in consultations with our clients\nScreen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients\nExperience You Will Bring: \nBachelor’s degree or higher\nStrong sense of urgency and excellent time management skills to thrive in a fast-paced environment\nBottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions\nExcellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin\nProactive, result-driven, initiative, and ability to go the extra mile\nAble to deliver excellent service to clients and surpass their expectations within tight timelines\nDemonstrated ability to work in a team atmosphere but also independently\nDesire to learn about the business and work in a fast-paced entrepreneurial environment\nSkills You Will Bring: \nDesire to work in a sourcing/lead generation type of role\nAbility to work in a fast-paced, results-oriented environment\nExcellent time management and organizational skills\nOutgoing personality with the ability to speak with people at all professional levels\nIntellectual curiosity and desire to learn\nExcellent written and verbal communication skills\nDemonstrated ability to work both individually and as part of a team\nWhat We Offer: \n14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days \nSocial insurances and housing fund \nShanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro\nFree snacks and beverages in the office, including free coffee \nCompetitive salary depending on experience. \nCasual work environment,\nMonthly birthday celebration, team building, and other social events \nInterview Process:\nMeet your Guidepoint Recruiter!\nInitial Candidate Screen\nMeet the Guidepoint Teams!\nHiring Manager Interview\nMock Assessment (Role Dependent)\nComplete a stimulated client request and gain more insight into the role\nInterview Process Outcome\nAt Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. 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