{"id":2459316,"url":"https://alion.io/job/guideway-care-clinical-operations-manager","title":"Clinical Operations Manager","company":{"id":3856664,"name":"Guideway Care","domain":"guidewaycare.com","url":"https://alion.io/company/guideway-care","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":162000,"period":"year","method":"global_role_seniority_cell","sample_n":6904},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-04-27T00:00:00Z","employer_posted_date":"2026-04-27","last_verified_at":"2026-11-01T08:04:10Z","board_verified":true,"closed_at":null,"days_open":188,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":188},"description":"About Guideway Care*\nGuideway Care is The Patient Activation Company™. We don'tjust \"engage\" patients; we activatethem. By utilizingour proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their \"next right action.\"™\nJob Summary:\nThe Clinical Operations Managerwill oversee the entire Remote RN Triage service line, ensuring high-quality patient care, operational efficiency, and team effectiveness. This role involves managing a team of remote registered nurses who provide triage services to patients, coordinating care, and guiding clinical decisions. The Manager will be responsible fordeveloping and implementing policies and procedures, ensuring compliance with healthcare regulations, and driving continuous improvement in service delivery.\nEssential Functions:\n1. Service Line Management:\nLead and manage the Remote RN Triage service line, including staffing, scheduling, and resource allocation.\nEnsure the service line meets organizational goals for patient care, quality, and operational efficiency.\nDevelop and maintainpolicies, protocols, and procedures to guide the triage process and ensure consistency in patient care.\n2. Team Leadership:\nInterview, train, and supervise a team of remote registered nurses, providing regular feedback and performance evaluations.\nFoster a positive work environment that promotes collaboration, professional development, and high employee engagement.\nEnsure the team is adequately trained and prepared to handle a variety of patient scenarios, including emergency situations.\n3. Quality Assurance:\nMonitor and evaluate the quality of care provided by the RN Triage team, ensuring adherence to best practices and regulatory requirements.\nImplement quality improvement initiatives to enhance patient outcomes and service efficiency.\nOversee the development and execution of training programs to maintainhigh standardsof clinical competence.\n4. Customer Coordination:\nEnsure effective communication and coordination between the triage team, customer success team, and healthcare providers.\nDevelop strategies to streamline care coordination and improve patient satisfaction.\nAddress escalated patient concerns and work to resolve complex clinical issues.\n5. Operational Oversight:\nManage the day-to-day operations of the service line, including scheduling, workload distribution, and technology utilization.\nAnalyze performance metrics and operational data to identifytrends and areas for improvement.\nEnsure compliance with all legal, regulatory, and accreditation requirements relevant to telehealth and remote triage services.\nAny other duties necessary to drive our values, fulfill our mission, and abide by our company values.\nRequired Skills/Abilities\nEducation:Bachelor of Science in Nursing (BSN) required\nLicensure:Active and unrestricted Registered Nurse (RN) Compact license.\nExperience:\nMinimum of 5 years of clinical nursing experience\n\nPreviousexperience in leadershipor management role overseeing clinical staff.\nOncology experience highly preferred\n\nSkills:\nStrong leadership and team management skills.\n\nExcellent communication and interpersonal skills.\n\nProficiencyin using telehealth platforms and electronic health records (EHR) systems.\n\nAbility to analyze data and implement quality improvement initiatives.\n\nIn-depth knowledge of healthcare regulations and telehealth best practices.\n\nSupervisory Responsibilities:100%\nTravel Requirements: 0 % Remote Position\nWork Authorization:\nGuideway Caredoes not offer Immigration or work visa sponsorship\nTotal Rewards:\nThe salary range for this position is $80,000 - $100,00 annually. An individual’s salary is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.\nIn addition, team members enjoy …\nBenefits package including:\nMedical Insurance\nVision Insurance\nDental Insurance \nFlexible Spending Account (FSA), \nCompany paid short- and long-term disability, \nEmployee Assistance Program, \nLife Insurance, \nAccident insurance, \nand other voluntary benefit programs for employees and their eligible dependents.\n401(k) retirement plan with a company match\nEssential Duties and Responsibilities\nAble to work remotely at home in a private HIPAA compliant workspace\nAble to house company equipment needed to perform job\nBroadband Internet Access\nInternet download speed must be at least 24 mbpsand upload speed at least 4 mbps\nImmigration or work visa sponsorship will not be provided \nPhysical Demands:\nAbility to hear in normal range and wear a headset / earpiece\nGood visual acuity to read computer screens, scripts, formsetc.\nMay sit 100% of the time when taking calls\nAccess to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.\nGuideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.\nWe applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.\nGuideway Care is the parent company of Sequence Health.","description_format":"text","description_chars":5540,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-13T16:56:56Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.178,"p_room":0.28,"age_days":188,"expected_fill_days":29,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/guideway-care-clinical-operations-manager","json_url":"https://alion.io/job/guideway-care-clinical-operations-manager.json","meta":{"generated_at":"2026-11-01T10:24:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3856664},"rest":"https://alion.io/mcp/rest/get_company?id=3856664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguideway-care-clinical-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguideway-care-clinical-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguideway-care-clinical-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guideway-care-clinical-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguideway-care-clinical-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2459316}},{"tool":"search_jobs","arguments":{"company":"guidewaycare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2459316},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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