{"id":4239669,"url":"https://alion.io/job/guidewell-human-resources-advisor-ii","title":"Human Resources Advisor II","company":{"id":1879592,"name":"GuideWell","domain":"guidewell.com","url":"https://alion.io/company/guidewell","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T15:37:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-13T12:19:11Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The HR Advisor will answer incoming calls, emails and chats and provide HR process information and guidance to employees and managers, Includes first contact case resolution utilizing the HR Knowledgebase and general understanding of HR policies/programs. HR support includes benefits, compensation, employee relations, employee self-service, enterprise learning, manager self-service, performance management and staffing.\nThe HR Advisor will manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise. The HR advisor will perform other HR administrative support for HR transactions into HR systems and perform additional functions including and not limited to keying position data and related actions, Candidate Expenses, Tuition Assistance and other HR administrative processes.\nKey Responsibilities:\nOnline Functions\nDemonstrate broad HR knowledge, as pertains to the various Guidewell companies, providing employees with relevant information, policy explanation and self-service navigation support.\nPerform intake of HR inquiries via case management, telephone, chat or email. Will assess inquiries or reported issues to determine best method of resolution.\nTriage call based upon inquiry to determine level of urgency and specific issue\nUtilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.\nProvide high-touch employee service that meets expected service levels and business performance goals.\nCoach callers in the use of self-service.\nDocument inquiries within the case management tool, transfer case to next tier or direct caller to third party vendor if appropriate.\nProvide follow up communication to employees to ensure satisfaction and case resolution.\nProperly document employee contact information and employee notes regarding interaction\nOffline Functions\nKeys compensation and position data, including new hire information, promotional increases, position updates and related actions into an automated human resources’ system.\nCreates, updates, purges and otherwise maintains active employee files. Retrieves employee records for authorized requestors. Ensures terminated employee files are purged when appropriate and that the Company’s records management policy is adhered to at all times.\nPerform transactional and administrative work and data entry as required while maintaining data and system integrity\nSupport the integrity of employee records and HR data.\nBenefits & Compliance Support\nMonitor weekly and monthly reports to correct errors as needed or escalate to HRIS.\nConduct benefits sessions for new hire classes.\nEnsure new hires, re-hires, and transfers are enrolled accurately and in a timely manner.\nAssists new hires with onboarding - login issues and Token IDs.\nPlan and promote annual biometric screening clinics across 2 Texas locations.\nTrack and report on wellness program participation metrics, identifying trends and opportunities for improvement.\nPartner with the pharmacy team to organize annual vaccine clinic sessions at convenient times and locations.\nTrack clinic participation.\nProvide additional support where needed.\nProcess/Continuous Improvement\nWorks collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.\nProvide feedback on employee issues and the knowledgebase so that management can address and improve tools.\nParticipate in scheduled and ad hoc training in order to improve policy and process acumen.\nIdentify and report any call trends or product trends to the HR Solutions Center Manager.\nSupport mass mail initiatives, open enrollment and special projects, as assigned\nJob Requirements:\n4+ years’ related work experience. Experience Details: Human resources, customer service, or related experience of which 1-2 years of it being in Human Resources or related functional or generalist experience\nHigh school diploma or GED\nDemonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook)\nDemonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy\nAbility to travel occasionally\nPreferred:\nKnowledge of HR policies and procedures\nKnowledge of HR systems associate or bachelor’s degree in related field HR Certification, PHR, SHRM Experience working with HRIS System (Peoplesoft/Oracle), Taleo, Skillsoft, SuccessFactors\nPrior experience in multiple functional areas of Human Resources (for example, staffing, compensation, benefits)\nGeneral Physical Demands\nSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.\nPhysical/Environmental Activities\nMust be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally\nWe are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.","description_format":"text","description_chars":5365,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-13T11:57:31Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-11-13T14:19:23Z"},"pay":null,"html_url":"https://alion.io/job/guidewell-human-resources-advisor-ii","json_url":"https://alion.io/job/guidewell-human-resources-advisor-ii.json","meta":{"generated_at":"2026-11-13T14:19:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1879592},"rest":"https://alion.io/mcp/rest/get_company?id=1879592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidewell-human-resources-advisor-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidewell-human-resources-advisor-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidewell-human-resources-advisor-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidewell-human-resources-advisor-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidewell-human-resources-advisor-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4239669}},{"tool":"search_jobs","arguments":{"company":"guidewell.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4239669},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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