{"id":2117331,"url":"https://alion.io/job/guidewire-java-application-support-engineer-japanese-speaking","title":"Java Application Support Engineer- (Japanese Speaking)","company":{"id":6488,"name":"Guidewire","domain":"guidewire.com","url":"https://alion.io/company/guidewire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"JavaScript","optional":false},{"name":"PostgreSQL","optional":false},{"name":"React.js","optional":false},{"name":"SOAP","optional":false},{"name":"Spring Boot","optional":false},{"name":"SQL","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-09T22:38:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Summary\nJava Application Support Engineer (Japanese Speaking)Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry, including the customers in Japan? If so, come join us at Guidewire!\nGuidewire’s Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. We are searching for people who are as passionate about working together to deliver quality products and support as we are.\nAs an Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you will communicate and share that knowledge with Guidewire’s internal and external customers, including our Japanese customers. Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.\nJob Description\nWhat You’ll Do\nA Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.\nDevelop and maintain deep expertise in Guidewire’s suite of products\nTroubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.\nCommunicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.\nCreate and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.\nExecute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed.\nIdentify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.\nManage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.\nShare your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.\nAs part of a global team, we provide 24x7 support using a Follow-the-Sun model across our three regions (APAC, EMEA and AMER). You will enjoy local daytime working hours Monday-Friday while participating in occasional weekend shifts on a rotating basis to cover production emergencies.\nAt Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI-empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.\nWhat We Are Looking For\nBachelor’s Degree in Computer Science or related field.\n\n2+ years’ experience working directly with the customers or key internal partners. Experience in support for a B2B software company is an added advantage.\n\nFamiliarity with cloud applications and cloud infrastructure/services\n\nExperience with a commercial customer incident tracking or CRM system such as Salesforce.com\n\nExperience using a software defect tracking system such as JIRA\n\nHands-on experience with a broad technical skills including Java, Spring Boot and microservices architecture.\n\nExperience handling enterprise integration protocols, including RESTful APIs, SOAP Web Services. Familiar with front-end web technologies (JavaScript / ReactJS or similar).\n\nAbility to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)\n\nStrong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)\n\nRead, write and speak English and Japanese fluently; JLPT level N1/N2 is a plus. Client-facing experience with Japanese customers is preferred.\n\nWhat You’ll Bring\nSound troubleshooting skills. Ability to think critically and display an aptitude for problem solving.\n\nDisplay a strong work ethic and do whatever it takes to get the job done.\n\nSound communication skills and ability to explain complex technical concepts to a varied audience.\n\nDemonstrate strong follow-through and consistently keep commitments to customers and employees.\n\nUnderstand customer empathy, sense of urgency and commit to customer satisfaction.\n\nEnsure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.\n\nAbout Guidewire\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.\nAs a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.\nFor more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.\nGuidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.","description_format":"text","description_chars":6068,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Predictive Analytics","Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-08T23:30:25Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.628,"p_room":0.55,"age_days":24,"expected_fill_days":17,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/guidewire-java-application-support-engineer-japanese-speaking","json_url":"https://alion.io/job/guidewire-java-application-support-engineer-japanese-speaking.json","meta":{"generated_at":"2026-10-10T02:07:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3762,"day_limit":5000,"remaining_today":1238,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6488},"rest":"https://alion.io/mcp/rest/get_company?id=6488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidewire-java-application-support-engineer-japanese-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidewire-java-application-support-engineer-japanese-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidewire-java-application-support-engineer-japanese-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidewire-java-application-support-engineer-japanese-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidewire-java-application-support-engineer-japanese-speaking"}]}