{"id":2117427,"url":"https://alion.io/job/guidewire-senior-site-reliability-engineer-3","title":"Senior Site Reliability engineer","company":{"id":6488,"name":"Guidewire","domain":"guidewire.com","url":"https://alion.io/company/guidewire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"AWS","optional":false},{"name":"Go","optional":false},{"name":"Kubernetes","optional":false},{"name":"Agile","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EKS","optional":true},{"name":"Apache HTTP Server","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Apache Tomcat","optional":true},{"name":"Bash","optional":true},{"name":"Bitbucket","optional":true},{"name":"Crossplane","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"FluxCD","optional":true},{"name":"Git","optional":true},{"name":"GitOps","optional":true},{"name":"Helm","optional":true},{"name":"Incident Management","optional":true},{"name":"Java","optional":true},{"name":"Kanban","optional":true},{"name":"Linux","optional":true},{"name":"Okta","optional":true},{"name":"PagerDuty","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"Scrum","optional":true},{"name":"Self-Healing","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"TeamCity","optional":true},{"name":"Terraform","optional":true},{"name":"Terragrunt","optional":true}],"status":"live","first_seen_at":"2026-07-01T00:00:00Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-10-20T17:51:52Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":112},"description":"Summary\nAt Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.\nWe’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.\nAs a Senior Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.\nThis role requires a high degree of collaboration, teamwork, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like AWS, Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, \"If you have to do something more than once, automate it,\" and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.\nJob Description\nESSENTIAL DUTIES AND RESPONSIBILITIES\nTake a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments\n\nOversee and automate the team’s growing presence in AWS\n\nContribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc\n\nPlatform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform\n\nCreatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems\n\nAutomate deployment tasks for core product and infrastructure tools and maintain automation infrastructure\n\nCreate system documentation and training materials to empower and educate our fellow team members\n\nBuild and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure\n\nImprove our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues\n\nEnhance platform observability with helping create a self-healing approach to platform reliability\n\nCollaborate with engineering teams, providing product feedback and where necessary contribute code to the product\n\nAt Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI-empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.\n\nEducation and Work Experience\nBachelor’s Degree in Computer Science or related field\n\nSoftware engineering and task automation skills with Bash, Python, and/or Go are a must.\n\nSolid understanding of agile software development methodologies (Scrum, Kanban, etc.)\n\nDeep background with Linux systems and engineering\n\nHighly experienced with engineering and automating on Amazon Web Services (AWS)\n\nExperience supporting web applications running on Java / Apache / Tomcat in a live production environment\n\nPrior experience with IaC tools like Terraform/Terragrunt/Terraspace\n\nPrior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions\n\nProduction-At-Scale support background in a heavily microservice-based world\n\nHands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)\n\nStrong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)\n\nSeasoned expertise around x.509 certificate technology and basic concepts of encryption\n\nExperience working with Relational Databases such as Aurora Postgres and/or Oracle RDS\n\nAdvanced exposure to application development, web UI (design and development), JSON, application architecture\n\nExperience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.\n\nFamiliarity with event store/stream-processing technologies like Kafka or AWS SQS\n\nUnderstanding of Open Application Model systems such as KubeVela or Crossplane\n\nDemonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.\n\nPersonal Qualities and Soft Skills\nYou greatly prefer writing code than clicking a GUI.\n\nYou enjoy teaching, being a mentor to others, and working across boundaries\n\nOutstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving\n\nStrong analytical mind with a penchant for process development and enhancement\n\nA highly positive can-do attitude with desire for being a team player\n\nGreat communication skills and ability to explain complex technical concepts to a varied audience\n\nDemonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments\n\nAbility to champion a culture of reliability within the product team, promoting practices like blameless postmortems, SLO tracking, and continuous learning from incidents.\n\nOther Requirements\nAbility to read, write, and speak English\n\nWe provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support\n\nPrefer candidates who can work on PST timings primarily\n\nTravel - Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings\n\nAbout Guidewire\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.\nAs a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.\nFor more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.\nGuidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 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