{"id":2117282,"url":"https://alion.io/job/guidewire-senior-software-engineer-platform-reliability","title":"Senior Software Engineer, Platform Reliability","company":{"id":6488,"name":"Guidewire","domain":"guidewire.com","url":"https://alion.io/company/guidewire","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Curitiba, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":128000,"period":"year","method":"role_seniority_country_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Spring Boot","optional":false},{"name":"Agile","optional":true},{"name":"Amazon Aurora","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon EKS","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Bitbucket","optional":true},{"name":"CI/CD","optional":true},{"name":"Crossplane","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"FluxCD","optional":true},{"name":"GitHub Actions","optional":true},{"name":"GitOps","optional":true},{"name":"Helm","optional":true},{"name":"Jenkins","optional":true},{"name":"Kanban","optional":true},{"name":"Kubernetes","optional":true},{"name":"Linux","optional":true},{"name":"Okta","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Prometheus","optional":true},{"name":"Scrum","optional":true},{"name":"TeamCity","optional":true},{"name":"Terraform","optional":true},{"name":"Terragrunt","optional":true}],"status":"live","first_seen_at":"2026-10-08T23:30:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T10:27:36Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Summary\nAt Guidewire, we build the software that Property & Casualty (P&C) insurers rely on to serve their customers in critical moments-whether responding to natural disasters, accidents, or cyber risks. Our platform powers core insurance operations including policy, billing, and claims, along with a growing ecosystem of digital, data, and analytics products.These solutions run on the Guidewire Cloud Platform (GWCP), supporting hundreds of insurers globally and enabling billions of dollars in transactions each year.\nWe are proud to be recognized as a top cloud employer and industry leader. Our culture is grounded in integrity, rationality, and collegiality, and we foster an environment where innovation, collaboration, and continuous learning thrive.\nTo learn more about GWCP and its tenancy model, you can read more here:\nhttps://medium.com/guidewire-engineering-blog/guidewire-cloud-why-hybrid-tenancy-is-the-right-choice-part-2-of-2-ba22c9888bb8\nThe Opportunity\nSite Reliability Engineering (SRE) combines software and systems engineering to build and operate highly scalable, distributed, and reliable systems.\nAs a Senior SRE on the Platform team, you will play a key role in designing, building, and operating the foundational infrastructure that powers Guidewire’s SaaS platform. You will focus on automation, reliability, scalability, and operability, ensuring our multi-tenant cloud platform consistently meets both functional and non-functional requirements.\nYou’ll work closely with product development teams to influence system design, improve resilience, and ensure production readiness-while building the tools and frameworks that enable efficient, global, follow-the-sun operations.\nJob Description\nWhat You’ll Do\nDrive Reliability, Automation & Scale\nDesign, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.\n\nAutomate deployment, provisioning, and operational workflows across cloud infrastructure and applications.\n\nDevelop internal tools, services, and frameworks to improve efficiency and reduce manual effort.\n\nParticipate in a 24x7 follow-the-sun on-call rotation to support critical production systems.\n\nImprove Platform & Infrastructure\nContribute to core platform systems by building features, resolving issues, and enhancing reliability.\n\nPartner with development teams to ensure systems meet availability, performance, and scalability requirements.\n\nProactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.\n\nObservability, Incident Management & Resilience\nBuild and maintain observability systems (metrics, logging, tracing, dashboards).\n\nDefine and track Service Level Objectives (SLOs) and reliability metrics.\n\nLead or contribute to incident response, root cause analysis, and blameless postmortems.\n\nDrive improvements toward self-healing systems and reduced operational toil.\n\nSecurity & Identity\nDesign and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.\n\nEnsure platform services meet security and compliance standards.\n\nEnablement & Collaboration\nCollaborate across engineering teams, providing guidance, feedback, and hands-on contributions.\n\nCreate and maintain documentation, runbooks, and training materials.\n\nMentor engineers and promote best practices in reliability engineering and automation.\n\nWho You Are\nTechnical Expertise\nStrong programming skills in Python or Go (Java/Spring Boot is a plus).\n\nDeep experience with AWS and building/operating production systems at scale.\n\nHands-on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking.\n\nStrong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.).\n\nExperience with Infrastructure as Code (Terraform, Terragrunt, or similar).\n\nSolid understanding of Linux systems and networking fundamentals.\n\nObservability & Operations\nExperience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.\n\nFamiliarity with incident management practices and production support in a microservices environment.\n\nExperience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus.\n\nSecurity & Identity\nWorking knowledge of SSO, SAML, OAuth, and identity providers (Okta is a plus).\n\nDevOps & Delivery\nExperience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.\n\nComfortable working in agile environments (Scrum, Kanban).\n\nMindset & Collaboration\nStrong troubleshooting and problem-solving skills with a proactive, systems-thinking mindset.\n\nPassion for automation: “If you have to do it more than once, automate it.”\n\nExcellent communication skills and ability to work across distributed teams.\n\nA collaborative team player who can influence, mentor, and lead through technical expertise.\n\nDemonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes.\n\nPreferred Qualifications\nBachelor’s degree in Computer Science or related field (or equivalent experience).\n\nExperience supporting large-scale SaaS platforms.\n\nExposure to modern platform frameworks such as KubeVela (OAM) or Crossplane.\n\nAWS or Kubernetes certifications.\n\nContributions to open-source projects.\n\nWhy Guidewire?\nWork on a mission-critical global platform used by leading insurers.\n\nSolve complex, real-world problems at scale.\n\nBe part of a collaborative, high-impact engineering culture.\n\nOpportunity to shape the future of a rapidly evolving cloud platform.\n\nAI & Innovation at Guidewire\nWe foster a culture of curiosity and innovation, empowering engineers to responsibly leverage AI and emerging technologies to drive continuous improvement, efficiency, and better outcomes.\nAbout Guidewire\nGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.\nAs a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.\nFor more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.\nGuidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.\nGuidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at , our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.","description_format":"text","description_chars":7610,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Predictive Analytics","Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-08T23:30:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/guidewire-senior-software-engineer-platform-reliability","json_url":"https://alion.io/job/guidewire-senior-software-engineer-platform-reliability.json","meta":{"generated_at":"2026-10-12T13:45:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6488},"rest":"https://alion.io/mcp/rest/get_company?id=6488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fguidewire-senior-software-engineer-platform-reliability"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fguidewire-senior-software-engineer-platform-reliability"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fguidewire-senior-software-engineer-platform-reliability"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/guidewire-senior-software-engineer-platform-reliability\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fguidewire-senior-software-engineer-platform-reliability"}]}